First American Insurance Agency - Brimfield, Massachusetts

Address: 30 Sturbridge Rd #20, Brimfield, MA 01010, United States.
Phone: 4132456864.
Website: faiagency.com
Specialties: Insurance agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 17 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of First American Insurance Agency

⏰ Open Hours of First American Insurance Agency

  • Monday: 8 AM–4:30 PM
  • Tuesday: 8 AM–4:30 PM
  • Wednesday: 8 AM–4:30 PM
  • Thursday: 8 AM–4:30 PM
  • Friday: 8 AM–4:30 PM
  • Saturday: Closed
  • Sunday: Closed

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First American Insurance Agency: A Reliable Insurance Solution

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For individuals and businesses seeking dependable insurance solutions, First American Insurance Agency stands as a committed partner. Located at 30 Sturbridge Rd #20, Brimfield, MA 01010, United States, this agency provides a comprehensive suite of services designed to safeguard what matters most. With a dedicated team and a focus on client satisfaction, First American Insurance Agency has established itself as a trusted resource within the local community and beyond.

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About First American Insurance Agency

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First American Insurance Agency is a full-service insurance agency specializing in a wide range of coverage options. Their core business revolves around connecting clients with the most suitable insurance products from leading providers. They pride themselves on a personalized approach, taking the time to understand each client's specific needs and risk profile. This allows them to tailor insurance plans that offer optimal protection at competitive rates. The agency’s commitment extends beyond simply selling policies; they offer ongoing support and guidance to ensure clients are well-informed and confident in their coverage.

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Key Features and Services

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  • Comprehensive Coverage Options: First American Insurance Agency offers a diverse portfolio of insurance products, including auto, home, life, business, and commercial insurance.
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  • Personalized Service: They prioritize building strong relationships with their clients, providing tailored advice and support.
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  • Expert Guidance: Their experienced agents possess in-depth knowledge of the insurance market and can help clients navigate complex coverage options.
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  • Competitive Rates: The agency leverages its relationships with multiple insurers to secure the best possible rates for its clients.
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  • Claims Assistance: They provide support throughout the claims process, assisting clients with filing claims and resolving issues.
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Location and Accessibility

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The agency’s physical location at 30 Sturbridge Rd #20, Brimfield, MA 01010, provides a convenient point of contact for clients. Furthermore, the facility is designed with accessibility in mind, featuring a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and customer convenience. This ensures that individuals with mobility challenges can readily access the agency’s services.

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Client Feedback and Reputation

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First American Insurance Agency boasts a strong reputation within the community, reflected in its positive Google My Business reviews. Currently, the agency maintains 17 reviews on Google My Business, with an average rating of 4.3 out of 5 stars. This high level of client satisfaction underscores the agency’s dedication to providing exceptional service and reliable insurance coverage. Here’s a summary of common themes found in the reviews:

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  • Exceptional Customer Service: Many reviewers commend the agency’s friendly and knowledgeable staff, highlighting their willingness to go the extra mile to assist clients.
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  • Competitive Pricing: Several clients appreciate the agency’s ability to secure affordable insurance rates.
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  • Reliable Support: Reviewers consistently praise the agency’s responsiveness and support during claims processing.
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Contact Information

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For further information or to discuss your insurance needs, you can:

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First American Insurance Agency is more than just an insurance agency; it’s a dedicated partner committed to providing peace of mind and protecting your future. Their commitment to accessibility, combined with their experienced team and comprehensive coverage options, makes them an ideal choice for individuals and businesses alike. We encourage potential clients to explore their website or contact them directly to learn more about how they can tailor an insurance plan to meet their specific requirements.

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"summary": "First American Insurance Agency is a reliable Brimfield, MA-based insurance agency offering personalized service and a wide range of coverage options, with an average customer rating of 4.3/5 and a commitment to accessibility.",
"keywords": "Insurance, Agency, Coverage, Protection, Massachusetts",
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👍 Reviews of First American Insurance Agency

First American Insurance Agency - Brimfield, Massachusetts
Richard R. I.
1/5

I've been using First American for years. Without incident or buying a new vehicle, my plan price doubled in two years.

They were informed I was going to be moving out of the country on January 7th. I visited their office and paid my insurance in full in February. Now, after leaving the country and paying in full with a receipt in hand, they contact me via email and let me know that "due to factors," I owe them $32. The factors being bad internal communication on their end and a retroactive increase to a previously paid dollar amount.

After paying the bill in February I had received a threatening letter from Concord (the insurance company) saying I needed to pay only a week later. I called First American at that time and they admitted they made a mistake because my agent was "out of the office," so things weren't done properly, and they told me I owed nothing.

Now, another month later, I get this email. I had to buy a VPN (they block every country outside the US, and I no longer have an American phone number) just to pay a bill that I already paid that they made a mistake on.

This level of sheer incompetence and the lack of accountability is absolutely mind blowing. The fact that they didn't want to deal with the mistake they made and settle it with Concord but instead put me in a very difficult situation because it was easier for them is disgusting. All over $32.

I shouldn't have had to pay this bill a second time, and I shouldn't have had to spend money on a VPN to pay it. I had also responded promptly to their email, and a day later there's still no response.

I'm glad I can wash my hands of this now and be done with this awful company.

First American Insurance Agency - Brimfield, Massachusetts
nadine C.
5/5

I was curious to see if I could save some money on my auto insurance, but searching for a new and improved policy can be extremely overwhelming and frustrating. George is amazing and made the entire experience a breeze. Very quickly got back to me with the best option, explained how my coverage benefited me; it was a cheaper price. He was very knowledgeable when I brought up questions and concerns. And I didn’t have to stress out. Win win!

First American Insurance Agency - Brimfield, Massachusetts
Kaelyn M.
5/5

George was MORE than perfect! He has helped me and my mother do several insurance policy’s. I followed him to his new agency just because of how great he is. He is extremely attentive, willing to listen to your needs, great at finding the lowest price with the BEST insurance plan, and overall phenomenal!!!!

First American Insurance Agency - Brimfield, Massachusetts
Shauna L.
5/5

George is awesome! He’s only been my agent for a short time but he’s been super helpful and kind and easy to get in touch with. He’s very easy to work with and quick to answer any questions or concerns I have. Highly recommend him as an agent ⭐️⭐️⭐️⭐️⭐️

First American Insurance Agency - Brimfield, Massachusetts
Jeremy K.
5/5

Jason and his team over at the first American Insurance Agency are great, I've been a small-business Trucking owner operator going on 4 years an was having a tough time to breaking free from my original insurance agents, till I met up with Jason and his team.
they were able to help me along the way with ease, get great customer service, great coverage, great teamwork, I look forward to continuing my business with first American Insurance Agency...

highly recommend!!

First American Insurance Agency - Brimfield, Massachusetts
Maximillian P.
5/5

First American was super helpful with finding me a lower rate for my car insurance. They even got me renter insurance and I still saved! Megan and Brendan are great. Love the team.

First American Insurance Agency - Brimfield, Massachusetts
Nicholas V.
5/5

Anytime I have issues with my car insurance, Tracy is incredibly helpful. The team at the Brimfield office is dedicated and they really make you feel taken care of.

First American Insurance Agency - Brimfield, Massachusetts
Melissa A.
5/5

Sharon is an amazing agent, she is always on top of things answer's question in a timely manner, definitely would recommend her as your personal agent

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