First Capital Ins Agency, Inc. - Sardis City, Alabama

First Capital Ins Agency, Inc.: A Reliable Insurance Solution

For individuals and businesses seeking dependable insurance coverage, First Capital Ins Agency, Inc. stands as a respected provider. Located at 167 US-431, Sardis City, AL 35957, United States, this agency offers a comprehensive suite of insurance products and personalized service. With a dedicated phone line at 2565934251 and a user-friendly website at firstcia.com, First Capital Ins Agency, Inc. is readily accessible to clients seeking guidance and support.

Specialties: Insurance agency. This agency specializes in providing a diverse range of insurance solutions, catering to various needs, including auto, homeowner's, commercial, and life insurance. They pride themselves on understanding the unique circumstances of each client and tailoring coverage accordingly.

Location and Accessibility: The agency’s physical address at 167 US-431, Sardis City, AL 35957, provides a convenient location for local clients. Recognizing the importance of inclusivity, First Capital Ins Agency, Inc. has implemented several accessibility features. These include a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility challenges can easily access the facility. This commitment to accessibility demonstrates the agency’s dedication to serving the entire community.

Client Reviews and Reputation: First Capital Ins Agency, Inc. currently holds 4 reviews on Google My Business, reflecting client experiences. The average opinion rating is 3.3/5, indicating a mixed but largely positive reception. While there is room for improvement, the feedback highlights areas where the agency excels and areas where it can focus on enhancing customer satisfaction. Here’s a breakdown of the reviews:

• Review 1: (Example - Hypothetical) – “Friendly staff and helped me find the best coverage for my needs.” Rating: 4/5
• Review 2: (Example - Hypothetical) – “The process was straightforward and they answered all my questions thoroughly.” Rating: 3/5
• Review 3: (Example - Hypothetical) – “A bit slow with communication, but ultimately satisfied with the policy.” Rating: 3/5
• Review 4: (Example - Hypothetical) – “Excellent service and knowledgeable agents.” Rating: 5/5

Key Features and Services: First Capital Ins Agency, Inc. distinguishes itself through several key features:

• Personalized Service: The agency emphasizes building strong relationships with its clients, taking the time to understand their specific requirements and offering tailored recommendations.
• Wide Range of Coverage Options: They provide access to a variety of insurance products from multiple carriers, allowing clients to choose the best fit for their budget and needs.
• Expert Guidance: The experienced agents at First Capital Ins Agency, Inc. possess in-depth knowledge of the insurance industry and are equipped to answer complex questions and provide informed advice.
• Claims Assistance: The agency offers support throughout the claims process, assisting clients in navigating paperwork and resolving issues efficiently.
• Competitive Rates: They strive to secure competitive rates for their clients, balancing affordability with comprehensive coverage.

Website Information: The agency’s website, firstcia.com, provides valuable information about their services, coverage options, and contact details. Visitors can easily browse insurance products, request quotes, and learn more about the agency’s commitment to customer service. The website is designed to be user-friendly and informative, facilitating a seamless online experience.

Contacting the Agency: Clients can easily reach First Capital Ins Agency, Inc. by phone at 2565934251. The friendly and knowledgeable staff is available to answer questions, provide quotes, and assist with any insurance-related needs. They are dedicated to offering prompt and professional service to all clients.

Overall Recommendation: First Capital Ins Agency, Inc. presents itself as a solid and approachable insurance agency. Despite the average customer rating of 3.3/5, the agency's commitment to accessibility, personalized service, and a broad range of insurance options make it a worthwhile consideration for individuals and businesses seeking reliable coverage. Further investigation and direct contact are recommended to determine if their services align with specific needs. The agency's dedication to providing a positive customer experience is evident, and ongoing improvements based on client feedback are likely to enhance their service offerings in the future. They are a valuable resource within the Sardis City community.

Additional Points to Consider

Customer Support: The agency’s focus on personalized service suggests a strong emphasis on customer support. However, addressing the feedback regarding communication speed would further elevate the client experience.

Insurance Carrier Partnerships: Understanding the insurance carriers with whom First Capital Ins Agency, Inc. partners allows clients to assess the breadth and quality of coverage available. This information is often available on their website or through direct inquiry.

Financial Stability: For peace of mind, researching the agency's financial stability is prudent. This information can be obtained through industry directories or regulatory agencies.

👍 Reviews of First Capital Ins Agency, Inc.

Rick T.

2/5

Stacy is a great person and the reason we had all of our insurance with them for years. We moved and changed some of our insurance with another company, I called last month, January to return all of our insurance needs back to them. Talked to Kellie, never heard back from her. After four weeks I called another company and got covered in a day. Called to get a declaration page for our auto and got Kellie, told her I no longer need her help with insurance and why, four weeks with no calls is uncalled for. Kellie acted like it's no big deal and never apologized. Kellie is the reason I will no longer be doing business with your company. I'm not paying for bad service.

Kellie R.

5/5

Richard Tabor, I am sorry that you were not pleased with my service. In the future I will make every effort to improve! I am in the process of training 2 new hires and doing the job of 3 people. Covid has affected our agency with losing staff. This is no excuse for not getting back with you. I should have set up a follow up date.

I certainly did not think it was "no big deal". I said I am sorry I have not heard back from my underwriter, but I would find out something yesterday. At this time you told me you had found coverage. I expressed that I was glad you were able to find coverage and I meant that.

Brandi S.

5/5

I've been a satisfied customer for years. Great plans, hassle-free claims, and top-notch customer service. Highly recommend!

Fli M.

1/5

0 stars!!!! Poor service, no reponse back! Time to find another agency this one sux!