First Citizens' Federal Credit Union Hyannis Branch - Hyannis, Massachusetts

First Citizens' Federal Credit Union Hyannis Branch

First Citizens' Federal Credit Union Hyannis Branch is a reliable financial institution located at 66 Falmouth Rd, Hyannis, MA 02601. The credit union offers a range of financial products and services, making it a convenient option for those in the Hyannis area. With a phone number of 8006427515 and a website at firstcitizens.org, accessing information and support is easy. This federal credit union specializes in ATM, credit union, and mortgage lender services, catering to the diverse financial needs of its members. Additional points of interest include a drive-through, wheelchair accessible entrance, and wheelchair accessible parking lot, ensuring accessibility for all customers. With 24 reviews on Google My Business, the credit union has garnered an average opinion rating of 3.3/5 stars.

👍 Reviews of First Citizens' Federal Credit Union Hyannis Branch

Cape C.

1/5

They robbed me of over 3k in overdraft fees in a year. I realized they were putting through (processing) the transactions in the order to benefit them and trigger a overdraft fee. This seems highly illegal to me. It took me 3k in fees to realize what was going on before I closed my account. Never again!

Nicholas J.

1/5

Bought a jeep through this bank. Couldn't get into the bank to set up auto withdrawal because bank doors locked down, had to pay $15 every payment for automated phone payment. Once deadbolts came off the door, finally set up direct withdrawal. First scheduled payment never came out. Went back in, thought it was squared away, then two jeep payments came out within a week. I called to get that issue resolved, I was told made a voluntary double payment. I asked for the payment back and I wanted interest on the money they borrowed from me. Declined. Best thing she offered was a refunded paper check I'll recieve in 10 business days. I strongly suggest finding a different bank for auto loans.

Janet

3/5

Customer service and professionalism needs to be improved. I had one run-in with a very rude teller that required that I park my car and deal with a manager inside the building. The teller was wrong; I was right. When I first opened my accounts, I was treated very nicely; after that, I could barely get the manager to interact with me. If my interactions required any more face-time with them, I would pull my money and go to another bank.

svetlana D.

1/5

I went there a few weeks ago(the branch in Hyannis on road 28th )
The guy working there it was very rude and unknoledge .
I was there with a 5 years old kid, and before I left, I asked to use the restroome, and he refused !
I am so happy I didn't become a member of that place !
This is the first time I am posting a negative review!

Kris B.

5/5

Very helpful especially since I attract bank fraud somehow, we catch them, stop the charges,or get money back soon, and a new debit card in a few minutes, they are super careful in cashing or clearing my checks, I like that carefulness with customers. 5 stars for you people deciding on fast drivethroughs.?

Alison M.

5/5

I have had an account at First Citizen's Federal Credit Union for 20+ years and have had nothing but great experiences there. I have multiple accounts and have gotten car loans through them. The tellers are always very helpful and pleasant and their loan officers are great.

Nicole K.

5/5

We love FCFCU! Their staff is always friendly and down to earth. After 3 years of banking with them, they know our names and our banking needs. First Citizens gives us that small town feeling while being professional and we love that they support local small businesses!

Lynda S.

1/5

The Orleans branch closed two months ago. There has been no transparency whatsoever. Customers had no notice that they were closing. Online requests for information are ignored. Calls to other branches are met with apologies and a laundry list of their problems.