Franklin First FCU - Greenfield, Massachusetts

Franklin First FCU Overview

Franklin First Federal Credit Union is a financial institution located at 57 Newton St, Greenfield, MA 01301, United States. The credit union can be contacted by phone at 4137746700 or via their website at franklinfirst.org. They specialize in federal credit unions, ATMs, banks, car finance and loan companies, credit unions, loan agencies, mortgage lenders, and savings banks.

Additional services offered by Franklin First FCU include women-owned identification, drive-through access, wheelchair-accessible parking, wheelchair-accessible entrance, and cash advance options. With 46 reviews on Google My Business, the credit union has an impressive average rating of 4.4 out of 5 stars. Customers often praise the helpful and pleasant tellers, responsive staff for account openings, and the overall personalized care they receive.

History and Customer Insights

Franklin First FCU has been serving its members since 2008. A long-time customer shared their positive experience, stating, 'I have been a customer since 2008. I find the tellers helpful and pleasant. The other staff for opening accounts and other tasks are very responsive.' They also mentioned preferring in-person banking while still utilizing online banking for bill payments. Another satisfied member expressed their fondness for Franklin First, with two loans held at the credit union. They highlighted the ease of working with the staff, who they described as 'super personable and very responsive.' This member also emphasized the attentive care provided to customers, from phone representatives to loan officers, making them feel well taken care of.

Key Features and Services

Some of the most notable features of Franklin First FCU include:

• Excellent customer service with helpful and pleasant tellers
• Responsive staff for account openings and other tasks
• Personalized care for customers, from phone representatives to loan officers
• Diverse financial services, including car finance and loans, mortgages, and savings options
• Convenient access with drive-through and wheelchair-friendly facilities

Conclusion

Franklin First Federal Credit Union is a well-established financial institution that prioritizes customer satisfaction and personalized care. With a strong reputation for helpful staff, diverse financial services, and convenient access, they are an excellent choice for anyone seeking a reliable and customer-focused banking solution in Greenfield, MA, and the surrounding areas.

👍 Reviews of Franklin First FCU

Linda G.

5/5

I have been a customer since 2008. I find the tellers helpful and pleasant. The other staff for opening accounts and other tasks are very responsive. I prefer to do my banking in person, though I do use the online banking for paying bills.

Eliza

5/5

I love Franklin First. I have two loans there. Working with them has been very easy. The staff is super personable, and very responsive. They take great care of customers, from whoever answers the phone to the loan officers--you really feel like you're talking to lovely fellow human beings who care.

Matthew H.

5/5

I switched to Franklin First FCU from Bank of America and couldn't be happier. The high-yield checking account, ATM reimbursements, and friendly & helpful customer service are all a very welcome change from my previous banking experience.

chuck S.

5/5

Friendly and helpful. If I need help I can call or stop in. Been a member for a long time now. Thank You for your service.

TC

5/5

I have been a member of FFCU for over twenty-fives years. I currently live overseas, and have peace of mind knowing a real person will pick up the phone or email with me to communicate and complete transactions. It feels good having my money in a small town institution that knows my name and circumstances.
I trust FFCU!

Eve N. B.

5/5

down to earth and totally professional at the same time! easy to work with! never found any errors, except one and they fixed it immediately and easily. i feel valued as a customer and respected by every staff person I have met.

Ed B.

5/5

I am grateful that Franklin First exists. They look out for the people they serve in many ways, including calling you up when they see suspicious activity in your account. When there has been such activity, they immediately correct the situation, including issuing you a new card. Thank you, Franklin First. I appreciate you!

Heather R.

2/5

I've been banking with FFCU for a little over 2 years now with no major issues. Until yesterday. I went to use the drive-up ATM about an hour after closing (approx. 1:00pm 4/1/23), and because I took too long making my choice, the ATM machine confiscated my card "for security purposes". Even though i had already entered my pin number and selected Withdrawal. Rather than kicking my card back out, it's now sitting inside the ATM machine. So now I sit all weekend with ZERO cash and ZERO ability to access MY money until I get out of work at 3pm on Monday. This is literally the WORST feature I've ever encountered with any bank. And I'm sure the bank won't do anything to make up for it except give me a new card. EXTREMELY INCONVENIENT!!!!! I will be contacting customer service AND emailing the bank president - this is an unacceptable business practice, and basically all my money is being withheld from me, which I'm guessing is illegal on some level. DO BETTER FRANKLIN FIRST!!!