Gellco Outdoors - Fort Smith, Arkansas

Jason

Overall good selection of products but tend to be overpriced. Now they charge a 2.5% service charge on all credit card transactions, essentially passing the service fee they pay Visa/MasterCard/Amex/Discover to you the consumer. That is a convenience fee they pay for allowing us to use debt and credit cards. Bring them a check if you're going to shop there and make them deal with that inconvenience moving forward. I see this type of behavior from very small businesses that are struggling not from stores that are selling guns and ammo. It might be a little different if I've ever gone there and I've been greeted pleasantly by anybody other than the cashier, but most times I'm in there I'm either ignored or my questions are responded to like I'm an idiot.

Stephanie C.

In these current times, with inflation being what it is, I find it hard to believe that a retailer would charge a customer a fee for using a credit card. The prices are already high here and throw a 10% tax on top and then a credit card fee on top of that. I don’t think I will shop here again. When asked about it I was told “well everyone is starting to do it.” I think it’s just greed.

Quint H.

The men in the archery department are awesome. The string on my crossbow broke, they had it fixed in three days. Now I can get back in the deer woods for some more hunting.
Thank you for a speedy repair.

Brandon L.

Awesome job brought my crossbow in to have it looked over to make sure it was safe to shoot because I bought it from someone not new and I'll be bringing it back whenever I need something done to it

Lavondakay9422 R.

Been doing business here for yrs. I lov their shoes,clothes,hats,guns recommend this place for sure, great staff as well

Leonard S.

Over priced won't take care of warranty items never by anything from them again

John P.

Kirkland brand meeseeks customer service.

They have okay selection. Customer service is very lacking. I had a pewpew (Google won't let me type the g word) FFL transferred to them when I went in to pick it up they said their system was down and they weren't able to give me something that I paid for. I understand that these things happen because of the federal system.

However they were very irritated behind the counter not amicable at all. One person behind the counter was acting like a Kirkland brand meeseeks. Hey what do you want attitude. The other person expressed that not everyone should have a pewpew.

I only really interacted with the pewpew Department I can't speak to the rest of the store. I will never be transferring a pewpew to this location ever again. And I won't be purchasing anyting because I don't want to support a store that has this kind of customer service.

EDIT Came back on Monday. They were rude. Acted like I should be lucky to be there with them. I was told to stay behind the tape even when I'm filling out the paper work for the FFL transfer. Dustin was very indifferent. Never coming back. Changed from 2 star to 1 star.

EDIT 2 after being asked for my phone number I said I wasn't coming back. Dustin for seeds to interrogate me to figure out why takes no responsibility for anything. I expressed I wasn't happy he continued to say it wasn't his fault. He apologized but in a way missing very insincere. If a manager reads this he should not be a public-facing employee.

Edit 3 On Friday I asked to see the pewpew I was buying on Friday and it was in a plastic bag. I opened my box today with my pewpew and it appears that Dustin was too lazy to put it back in the bag. Worst customer service ever. Never shopping there again.

David B.

Customer service is terrible! They’re not very knowledgeable about customer questions, or maybe it’s their attitude. One to three word answers to customer questions is what you’ll get from the staff. Good thing I had my checkbook with me to pay because they would have charged me 2.5% surcharge on my purchase if I was going to use my debit card. I won’t be shopping at this store in the future, that’s for sure!