Golden 1 Credit Union - Folsom - Folsom, California

Casey Kinn

I don’t ever leave negative reviews but the customer service reflects the poor rating on line. My new card was a nightmare to use …. It took a long time to set up and I only got a couple of uses out of it before golden 1 shut it down… I went in to talk to Erin… nice lady who tried to help me but couldn’t…. The manager ( I don’t know her name: East Indian )who sits in the office behind the teller station was very dismissive and told me to stand in line that was 8 people deep…I had to re explain my problem to 3 different golden one employees…. I wasted a lot of time trying to fix this issue … It shouldn’t be that complicated…Erin said she fixed it but after waiting.. the card still doesn’t work….The issue wasn’t resolved and the branch wasted a lot of my time and caused me to miss out on transactions … it was more trouble and aggravation than it was worth.. very frustrated …. I don’t trust this branch to facilitate this and I will have to go to a different town with a golden 1 to get provided with proper service. I regret having them help me.

James Albin

The wait time at this location is terrible. When the line is enormous nobody comes to help and no consideration is shown by the tellers. My average wait time is 30-45 minutes. Today I have seen 5 people already get out of the line and leave due to the wait. The people behind me claim to have the same trouble when they visit as well.

Update. 10/23/23 Bank just opened because they don’t even use banker hours anymore since COVID. Line is 20+ people long with 40 minute wait times and people giving up. Took close to an hour to finish and I saw 10 people leave the line. I guess the way they want to shorten the line is to make you wait so long you just give up. Ridiculous

Update 9/30/24. Bank has been opened 30 minutes and the same problem as before. There are only two tellers and a line out the door. Again two people have left the line in frustration. Make that three. They claim to want to rectify the problem but as of right now it’s the same.

Dusty

We made an appointment to take care of a family member account. Erin was extremely helpful. All our questions were answered and she helped us file out almost the necessary forms...she was fantastic.

Olivia Hilton

I came in to do a simple name change on my account and I did not have an appointment. When I went in it was empty. No one waiting or anything. I signed into their walk in queue and sat to wait. After maybe 20 mins of waiting someone came out to ask what I want needing and then told me I would be helped in about 5 mins. When the lady came out that I was told would help me she proceeded to help someone that had walked in after me. I sat and waiting for almost and hour before I got up and left. I did not even get helped. Wasted an hour of my day and did not even walk away with what I needed to get done. I have never had such a terrible experience in at credit union before. I’m tempted to close my account here and take my business elsewhere.

Richard Cueto

Well I took a friend to Golden one where I also bank buts its been a while I've been waiting since 10oclock and it's been 20minutes since and still waiting either customer service is slow or they need to open up and get more tellers

Bryan Nealy

Every single time I go there, there are only one or two people working the windows. Meanwhile, there are 25 people in line and it takes forever to get anything done. I dread anytime I need to do something that requires the 30 minute wait in line. Do better Golden 1

Nicole Bewley

Everytime I come into this Golden 1, it's like waiting in line at Disneyland to get on a ride (ridiculously long)!!! Whenever coming here, plan on having an hour of your time waiting to get to one of their 2 (sometimes 3 for a moment) teller's. I've already watched a couple people in front of me leave the line. Along with at least, AT LEAST 5+ people walk up to the door. Open it, and walk away. Photo is after the 2 people left the line. Felt their angst, yet glad it got me 2 space's closer.

Melinda Hawkins

Absolutely the WORST!!!
I'm guessing she was the supervisor, she helped me with getting 2 months of bank statements from an account that I no longer have access to. But instead of just printing them and just walking to the printer she told me I needed to come back TOMORROW!!!!! Because she was jumping on a call and didnt have time to walk to the printer. But I could wait in the ridiculous line and the teller could print them for me?
There's 2 tellers helping a line out the door with actual cash transactions and this lady couldn't be bothered to walk to the printer! She would rather push a simple task off to the tellers! Absolutely disgusting!