Handley Insurance - Douglasville, Georgia

Blake B.

They are the worst insurance company , nothing ever goes down or stays the same only goes up in price. Nobody does anything to help you save money infact they trick you into coming in late and assure you you have a grace period then hit you with a late fee the very next day . You can’t trust a world nobody says there . You ask how much your payment is and they assure you it’s XXX amount and you have a week grace period but you come the next day and you are being charged extra for being tricked into coming in late … Don’t assure people they can pay it the next day then hit them with a late fee when it could have been payed on time .

They will set you up for a late fee and not even mention it until after they trick you to come in late .

john S.

The Handleys take care of my home and vehicle insurance. They are Very respectful and always friendly.. I highly recommend their business..

Anitra D.

I called Handley Insurance last Tuesday, March 7th to receive an insurance an home owners quote. The gentleman that answered the phone seemed really nice. He took all of my information and everything was good until he asked for my driver's license number. He said, do you know your DL# and I responded yes. Just when I was about to give it to him, he asked was my license valid. I was appalled by this question! I have requested many insurance quotes and have never been asked that question before.

He never called back to provide the information and I never followed up. Sometimes it feels like racial bias to assume that a person's license isn't valid when I clearly stated that I was getting quotes because I was looking to purchase a car. I'm a consumer that pays my policy in full for six months so I guess it's their loss because they lost a Great potential customer.

Tracey L. R.

Very friendly and knowledgeable staff Abbey is awesome! Will get you the best insurance quotes

Penny B.

Had a very good experience with this company when I went to get some insurance. They were so much fun and pleasant. Great rates.

Adam H.

Used Handley for years. Went to sit down to get better price because premiums kept going up. Would not quote me with another carrier. I switched to State Farm and I’m saving over 220$ per month plus I have better coverage.

Georgia K.

Give this insurance provider your money people!!!!
Coming here cut my *WACK* car insurance in HALF!!!! 💲½💲
Joey & the folks @ Handley Ins have consistently made me feel appreciated & as if my best interests are top priority. Happy my mom & dad brought me here!

Aamir A.

My experience with Chris Handley was always polite and pleasant. They offer courteous service. Unfortunately they lacked in two critical elements. 1) I had to call many many times before I would get my calls returned. On one specific day I called five times before I received a call back. 2) After many delays and passage of time when I finally received a quote, it was missing a lot of coverage that I had requested.

It was a difficult and frustrating experience, which was not overcome despite their courteous manner.

My suggestions:
- continue your polite and courteous mannerism
- develop a simple CRM system (even if it is a notepad and pen) and ensure you are responsive to customers.
- make sure you are rock solid ok providing the coverage and information that the customer specifically requested. Otherwise everyone’s time is wasted.

Maybe they can make these changes to make progress.