Jefferson Financial Federal Credit Union - Selma, Alabama

Jefferson Financial Federal Credit Union, located at Address: 198 Highland Ave #6220, Selma, AL 36701, United States, is a well-known credit union that offers a variety of financial services. You can reach them by phone at 3348729096. Their website, jeffersonfinancial.org, provides valuable information about their services, locations, and hours of operation.

One of the key features of Jefferson Financial Federal Credit Union is that it is a credit union, which means it is a not-for-profit financial institution owned and operated by its members. This structure allows the credit union to offer lower fees, better interest rates, and more personalized service than many traditional banks.

Jefferson Financial Federal Credit Union also offers a convenient Cashpoint service, which allows members to access their accounts and perform transactions at ATMs located throughout the area. This feature is particularly useful for members who need to access their accounts outside of regular business hours or while traveling.

In addition to these services, the credit union has several other points of interest that make it a convenient and accessible option for members. These include a drive-through service for members who prefer to perform transactions from their vehicles, as well as a wheelchair-accessible car park and entrance for members with mobility challenges.

When it comes to member opinions, Jefferson Financial Federal Credit Union has received a mixed reception. While some members have praised the credit union for its personalized service, low fees, and convenient Cashpoint service, others have criticized it for long wait times, poor communication, and difficulties with online banking. Overall, the credit union has a average opinion of 2.4/5 based on 22 reviews on Google My Business.

Despite these mixed reviews, Jefferson Financial Federal Credit Union remains a popular choice for many members in the Selma area. If you're considering joining a credit union or looking for a more personalized approach to banking, it may be worth exploring the services and benefits that Jefferson Financial Federal Credit Union has to offer. To learn more, we recommend visiting their website or contacting them directly to speak with a representative.

Reviews of Jefferson Financial Federal Credit Union

Lawrence Gill

1/5

This don't make any since!! This credit Union need to be reported to the BBB. You should never take money out of anyone account without notification and then don't even post where the charges are coming from, or even over drafting members account. I don't care what the process is, If the money wasn't taken out 60 to 90 days after merging, this is called theft. You never know what people are going through or what their goals or plans were. And to make your employees apologize to the members or even take the heat for it is very wrong. When this could have been done the right way, which is notifying your members, so they could be prepared. I won't advise anyone to bank with Jefferson. It's like they went from worst to worser!!!!!!

Charlotte Newcomb

2/5

We have banked with this bank for years, had loans, they are drafted from our acct. We applied for a small loan and was denied recently, before everything went on, banking was easy with them. When you call you may get an answer and you may not, I've had to call 6 times in a row to finally get an answer, because if you leave a message, you don't get a return call! Ridiculous business!

Kranisha Boswell

1/5

I use to love this place but the services went down hill. No one answers the phone. if they do its about 30 to 45 minutes later. I fill like I can't trust this bank with the money I earned anymore because of the services they give you. They give you a I don't care type of response. I hate for the really nice workers to suffer with the bad. If people are nice enough to chose this credit union to trust them with their money, it needs to be better service and rules. At this point, I wouldn't encourage anyone to this credit union.

Kranisha Gill

1/5

If anyon have a Riverdale credit union card it no longer works. They merged with Jefferson Financial. This was an unprofessional merge I ever seen. Why not issue out all customers debit cards first and a letter before merging. Everybody don't know how to go online!!

Quinette Mixon

1/5

Now that they have merged with Jefferson their unprofessional. When you call they answer the phone and hang up. No voicemail set up they just let it ring & ring then hang up. You can change a company, but you can't change the professionalism of the new employees working there.

Candace sellers

1/5

I have never in my life had so much trouble with a bank! No one knows anything over the phone , you can’t get help with online, 15 to 30 min hold times ! Just to get NO help!!!!

Andrea Harris

2/5

The service is not as good as it was when it was Riverdale. Im aware about what happen that caused the merge. It's not right to make all customers pay for what the workers did.

james vasser

1/5

Terrible Terrible Terrible Bank Please Please do not bank with these crooks...They let anybody hit your account without being authorized all just to rake up money on overdraft fees..They charge withdraw fees at the ATM..Their call in customer service sucks the wait is ridiculous and the customer reps are rude... Please take your money elsewhere