Joseph Giguere Insurance - Dumfries, Virginia

revelle B.

This insurance agency is the best I ever had when I had a accident last year they made it there business to make sure I was covered with a rental car for as long as I needed it with no complaints wouldn't change for anything.

Angelo A.

My experience with Allstate has been excellent. Thank you for such great service. Angelo Argyropoulos...

zerihun G.

And I drive safely anytime, anywhere, and for no reason, my premium went up by $160 per month; even if I had an accident, this kind of increase should not be appropriate too exaggerated

D. S.

Hi there.

I am honestly just a bit shocked and frustrated with Allstate. I have been an Allstate customer for many years holding multiple coverages . Over the past year since COVID-19 Pandemic, I have had to deal with many medical emergencies from a new medical condition diagnosis our family has to deal with. With that being said, the medical condition unfortunately has kept me from work, being able to work full time- much less being able to work at all. I recognize that I fell behind on payment recently. However, it caught me off guard for all state to just cancel my policy and ban me from getting a whole new policy. It seems harsh and cruel to do a customer that's been with you for so long, it just doesn't make sense. Despite Allstate cancelling my auto insurance, I tried to stay with Allstate and open a new policy. Allstate refused indicating a customer who lapses can't get a new policy. These new policy changes with Allstate are simply just unfortunate and quite frankly make no sense to me because it seems like Allstate would rather just lose a loyal customer that Allstate has made money from with no accidents or claims for years, than to work with a loyal customer whose just going through a rough patch from medical emergency. Allstate asked me to get a policy from another company which is again, unfortunately because I recently fell behind on payment and Allstate could have worked with me instead of kicking me to the curb after many many many years of being loyal to them. No worries, I have definitely taken my "loyalty" to another insurance.

SanDee T.

I'm not pleased with how I have been treated as a customer lately!! I have left several messages for a rep to return my calls and no response. I had to email someone by the name of Cathy, who finally explain things to me about a falsely reported claim, only to learn that I am owed money from 2022, but still no resolution. Thank you Cathy for what help you did provide.

Ivan K.

We have been with them for years, everything was OK. Recently seems like they cannot get their stuff together. Completely messed it up homeowners policy, don’t have a lender on file, can’t find payment that was sent. Had to pay them like again out pocket, and request another payment from lender, (3 payment). After all of that, now we have to spend my time to deal with the refunds and to square everything up. Absolutely unacceptable

Shawn C.

They will tell you anything to get you to sign up for their insurance, then after you sign up if they find something they don't like they will cancel it after they have already switched your insurance over with your mortgage company. They solicited me and got me to go with them and when I email them back with the issue they don't respond, this has all been a waste of time and a hassle. George Perez of Dumfries will tell you what you want to hear to get that commission then ghost you when things don't work out

Theresa T. H.

This agency is very professional and knowledgeable. They really take their time to make sure that they advise their customers according to their needs. The agency owners, Joseph and Georgina, take great care of their customers and run a business with integrity and honesty. You can tell just by walking in that office that their staff is excited to work there and service their business. When my husband had an accident, I was pleased to find out that his policy really protected him and this particular office works directly with their customer to ensure that the claim process is easy and hassle free I recommend that everyone in VA change their insurance to this agency. They will take great care of you.