Kemper Insurance - Bessemer, Alabama

Address: 201 Sunbelt Pkwy, Bessemer, AL 35022, United States.
Phone: 8004634658.
Website: infinityauto.com
Specialties: Insurance agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 16 reviews on Google My Business.
Average opinion: 3.9/5.

πŸ“Œ Location of Kemper Insurance

Kemper Insurance 201 Sunbelt Pkwy, Bessemer, AL 35022, United States

⏰ Open Hours of Kemper Insurance

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Introduction to Kemper Insurance

Kemper Insurance stands as a notable entity within the insurance sector, operating as a dedicated insurance agency serving clients in various regions. While Kemper Insurance is a recognized name in the insurance industry, the provided details specifically refer to an agency located at 201 Sunbelt Pkwy, Bessemer, AL 35022, United States. This specific location offers essential services to the local community and potentially surrounding areas, functioning as a crucial point of contact for insurance needs.

Location and Contact Information

Positioned at 201 Sunbelt Pkwy in Bessemer, Alabama (zip code 35022), this Kemper Insurance branch is strategically located to serve residents and businesses in the Bessemer area. Its physical presence is a vital resource for customers seeking face-to-face consultations, document submissions, or policy adjustments. For direct communication, interested parties can reach out via telephone at 8004634658. Additionally, online inquiries or general information can be obtained by visiting the associated website, infinityauto.com. It's worth noting that the domain 'infinityauto.com' suggests a possible connection or branding link, potentially encompassing auto insurance services or broader financial solutions, although the core identification is with Kemper Insurance.

Core Specialties and Services

As indicated by its designation as an insurance agency, Kemper Insurance's Bessemer location focuses on providing a spectrum of insurance solutions tailored to meet diverse client requirements. While the specific offerings might encompass various insurance types, agencies like Kemper typically specialize in common domains such as auto insurance, home insurance, and potentially liability insurance or other specialized policies. The expertise of the agents at this branch lies in assessing individual or business needs and recommending suitable coverage options. Their role involves guiding clients through policy details, explaining coverage limits, deductibles, and the claims process, ensuring customers have adequate protection for their assets and liabilities. The agency acts as an intermediary between the client and the insurance provider, facilitating the purchase and management of policies.

Accessibility Features

Inclusivity is an important consideration for any modern business establishment. Kemper Insurance's branch at 201 Sunbelt Pkwy demonstrates this commitment by offering accessible facilities. The premises are equipped with a Wheelchair-accessible car park, ensuring convenient access for customers with mobility challenges. Furthermore, the building features a Wheelchair-accessible entrance, simplifying the transition from the parking area to the main office space. These features guarantee that Kemper Insurance is accessible to all individuals, regardless of physical ability, allowing everyone to engage its services comfortably and without undue difficulty.

Customer Feedback and Reputation

The reputation of Kemper Insurance can be significantly influenced by customer experiences and testimonials. For those seeking insights into the quality of service provided by this specific branch, examining customer feedback is a valuable step. This particular Kemper Insurance location holds 16 reviews on Google My Business, a prominent platform where customers share their direct experiences. The average rating derived from these reviews is 3.9/5, suggesting an overall positive reception by the majority of customers surveyed. While this score is generally favorable, it also indicates there may be areas for improvement identified by some clients. Prospective customers are encouraged to read through some of these reviews to gain a nuanced understanding of the service quality, responsiveness, and specific strengths or weaknesses associated with this agency.

Understanding the Role of Insurance Agencies

To fully appreciate the value offered by Kemper Insurance, it's beneficial to understand the broader role of insurance agencies in the financial landscape. Unlike direct insurance providers, agencies act as intermediaries, specializing in the complex world of insurance products. They possess in-depth knowledge of various policies, market trends, and regulatory requirements. Their expertise allows them to analyze a client's specific situation – be it an individual seeking auto coverage or a business needing commercial protection – and match them with the most suitable policy from one or multiple insurance carriers. This specialization often leads to better coverage options and potentially more competitive rates than what an individual might find through independent research alone. Furthermore, agencies provide ongoing support, assisting with policy renewals, endorsements, and, crucially, guiding clients through the often stressful process of filing and managing insurance claims. They act as advocates for the client throughout the insurance lifecycle.

Why Consider Kemper Insurance

For individuals and businesses in the Bessemer area or nearby regions seeking reliable insurance coverage, Kemper Insurance presents a viable option worth considering. The agency offers the tangible benefits of face-to-face interaction and accessible facilities, enhancing customer convenience. Their specialization in insurance solutions suggests a focus on providing tailored protection against financial risks associated with vehicles, properties, and other liabilities. The online presence via infinityauto.com further extends their reach, offering potential resources or online quote tools. However, a prudent approach involves not only relying on the agency's self-promotion but also considering the existing client feedback available on platforms like Google My Business. Comparing the 3.9/5 average rating with services offered by other local agencies can provide a more comprehensive picture for making an informed decision. Kemper Insurance's commitment to accessibility and their role as experienced intermediaries are key factors that could contribute positively to a client relationship.

Utilizing the Provided Information Effectively

The details supplied – including the specific address, contact number, website, and accessibility features – are practical tools for engaging with Kemper Insurance. If you require detailed quotes, wish to discuss specific policy requirements, or need assistance with an existing claim, visiting the office at 201 Sunbelt Pkwy or calling 8004634658 connects you directly with their team. For preliminary research or to explore general options, browsing the website at infinityauto.com offers a starting point. Remember that the 16 Google reviews provide real-world testimonials. When evaluating these reviews, pay attention to recurring themes – be it regarding claim handling speed, agent professionalism, or product value. This aggregated feedback offers valuable insights beyond what marketing materials might emphasize, helping potential clients gauge the consistency and reliability of Kemper Insurance's services. The accessibility details are particularly relevant for ensuring that the physical interaction, if required, is seamless.

πŸ‘ Reviews of Kemper Insurance

Kemper Insurance - Bessemer, Alabama
Juan D.
1/5

Got into an accident where the party at fault has this insurance.
Adjuster MELISSA ESPINOZA is the one in charge of my case/claim.

I called her to ask for what are the next steps and find out about the coverages the party at fault counts with and she straight up just said”have i called you? Because if i haven’t than I’m not on your claim yet, i have more claims that I’m taking care of and just hung up.

Regardless of what she was doing she is a customer service representative, and the thing she needs the most is customer service.

SUPER UNPROFESSIONAL

Kemper Insurance - Bessemer, Alabama
Ruslan B.
1/5

I got a car accident at the beginning of January, and the faulty part has a Kemper Insurance, and this is THE WORST COMPANY ever seen, Adjuster Janette Hernandez-Archbold was so rude with me all the time. My car was 4 weeks at the body shop, but I asked her about rental car just for 2 weeks. She told me that I could proceed with my rental car and that they would reimburse the total amount once I provided the rental receipt. The total receipt for 2 weeks were $701, but they only agreed to pay $28 per day for the rental, which is impossible to find any car for this amount. So I just paid $395. I wanted to talk with her supervisor, Dariela Rodriguez, which I tried to call hundreds of times and left a voice mail, but she never replied back. So why I should pay out of pocket if I'm not a faulty part. Currently, I'm looking for an attorney. I will not leave out the issue as is!
Claim #: 2312350685701

Kemper Insurance - Bessemer, Alabama
the B. T.
1/5

Horrible insurance! Got in an accident and for some.reason my claim was closed just a month after the incident. Im trying so much to resolve this and no one seems to care. Talked to many representives just to be transferred to others . Either I'm directed to a voicemail box in which these ppl never bother calling back after leaving a humble message, or sent to a line.that just hangs up. This company is truly a dead end when it comes to accidents. I'm on the verge of taking legal action if nothing gets done. What ever may happen I will update.

Kemper Insurance - Bessemer, Alabama
Sergey P.
1/5

Called a week ago. Still have not a thing moved. Called 2 days ago left message, no answer

Kemper Insurance - Bessemer, Alabama
Kerry W.
5/5

Fast unload friendly people overnight parking available.

Kemper Insurance - Bessemer, Alabama
Juanvinetta E.
5/5

Work! Work! Work

Kemper Insurance - Bessemer, Alabama
marco O.
5/5

And training facilities!

Kemper Insurance - Bessemer, Alabama
David H. M. A.
5/5

Buen trato

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