Luna Financial - Santa Ana, California

monalisa M.

I am reaching out to follow up on a request I made two weeks ago regarding the statements of all my payments. Unfortunately, I have only received my monthly invoice and not the comprehensive statements I requested.

During my call today, I spoke with the same representative who initially took my request. However, I feel that there was a misunderstanding regarding the terminology I used. I specifically asked for all my payment statements, and although I explained this, he insisted that I didn't use the word "history."

To clarify, I am looking for a complete history of all the payments I have made, in plain English.

Additionally, I requested to speak with someone else, as my previous interactions have always been positive with other staff members. Unfortunately, I was placed on hold without further assistance.

James B.

Stella is very unprofessional she wants to be the boss so bad but she is just an hourly employee, please speak to Daniel if you have any issues his better, very horrible experience

Ralph G.

These guys are bullies and very unprofessional saying they are going to check my credit without authorization. Saying they don’t believe me that I’m unemployed trying to collect off a charge off from 6 years ago. These guys don’t care that we are in a pandemic. Worse company they took my car that wasn’t even 30 days late this was 6 years ago now trying to collect 1200 saying they will find out we’re I work. They said I know you got stimulus money coming you need to pay. Stay away from this company I’m reporting them to the BBB.

Abby G.

I've had Luna financial for almost a year now and I've had nothing but positive experiences. I'm not sure why there are so many negative reviews! They employees are always quick to help me no matter my situation! There was a time my check bounced(I thought I had enough in my account) and they called to collect obviously. I didn't know I could pay online and the gentleman told me I could and even walked me through it before processing my payment! Honestly, pay your note on time and be courteous. That's all you need to do!

Andrea C.

Jarrod is really rude and disrespectful...he would hardly let me get a word in and he kept threatening me and talking down to me...he made stupid unnecessary comments like "oh so you think this is funny? You won't think is funny when you and your boyfriend are walking". I called back to get his last name and he wouldn't repeat it for me he stated he had already given it to me and was not going to repeat himself. When I asked to speak to his manager he told me she was out to call back next week... SOOOO RUDE!!!!!!

Kathy H.

This place is very unprofessional, they called my business looking for a employee and when I told them that the person wasn’t here, the guy on the phone started insulting and yelling at me, absolutely disgusting attitude

Marco R. C.

Totally agree with all comments. In if all your staff turns out to be the worst except two highly educated people, then a company that is not recommended even my worst enemy. Daring starting from the women who work there. they make improper payments, you have no right to claim anything.

claudia S.

I had the pleasure to be in contact with Angie R and she was very pleasant. She helped me with my car insurance problem and it got resolved that same day. Thank you Angie for all your help.