Managed Health Network Inc - San Rafael, California

Kira C.

They are truly the worst to deal with. While some of the employees are nice and try to be helpful, it is still impossible to get care if you need anything other than generic referrals for talk therapy.

Six weeks after release from a partial hospitalization program and my child still doesn't have an outpatient therapist. MHN claims over and over that if they don't find a provider in 2 weeks, they will contract out of network, but all they do is send providers who don't offer the needed therapy. When I call to say they didn't meet those needs, MHN says, "well they told us they did." I seriously doubt this many providers are lying to MHN only to tell me something different. Each time this happens, MHN starts the clock over at day one and we wait another 2 weeks to get referrals that don't offer the needed therapy. Meanwhile my child regresses and MHN doesn't seem to care. I have only spoke to one representative who really seems to want to help us and her hands are tied by bureaucracy. I have even given them a provider who is willing to do a single case agreement, but MHN continues to delay my child's treatment.

Six weeks out of partial hospitalization and I think I will have no choice but to put my child back into higher level of care soon.

Dan C.

Unfortunately, no stars is not an option. Like other commenters, I can only conclude that MHN has designed a claims process to frustrate, obfuscate, and delay. Doesn't this summarize the US health care system? I submitted a claim, followed up with requested payment documentation, but then they ask to resubmit my claim; and, of course, they only accept snail mail (see above). Calls go to voicemail...don't worry, MHN, I'm not expecting a return call.

Edit: got through but, of course, they hang up on me...

dean J.

As a provider i will not accept any members as Mhn mishandled my Credentialing paperwork but still had me as an active provider. Now they have rejected multiple claims. Spent 3 hrs and still no resolution. This is why so many of my colleagues no longer accept insurance.

Joanne G.

If you see a provider that is out of network MHN is terrible to deal with. You can't file out of network claims online. You have to submit paper claims. But because they lose the claim forms you have to send your claims certified mail so you have proof of when the claim was delivered to their offices. Once I sent the claims certified mail the claims were never lost again. The problem is that when they make an error in processing the claims as they do every time I have submitted a claim, they tell you it will be another 30 days until your claim will be paid.
Currently I am dealing with a situation where I submitted claims on 12/26/17. They erroneously paid the provider instead of reimbursing us.
I followed up on 2/9/18 to let them know what had happened. They said they would issue new checks by 3/9/18. I followed up on 3/9/18 and the request to reissue the checks to us was never submitted so they said we have to wait another 30 days (4/9/18) to expect payment. These claims total over $1,200. This is money that we had to pay out of pocket initially and then file a claim for reimbursement. I have had to wait 3 months for these claims to be paid and the customer service representatives and manager that I spoke with still can't tell me that the checks will be issued sooner than 2 more weeks. It's a terrible company to deal with. If you can, avoid them.

Mark C.

What a horrible company to deal with. While I occasionally encounter a nice rep on the phone they are powerless to fix much of anything. This company can't successfully process any of the paper mail they insist you send. Consistently unable to resolve any claim issues and is impossible to reach.

Mel R.

I had never been more comfortable placing a phone call in my life. They made everything so easy and were very responsive and handled everything in a delicate manner. I would definitely recommend their services to anyone looking for help. I'm so lucky that my insurance offered their program.

Ameyus M.

Had them for several years and it has been so easy to get what I need for myself and my kids done. We have had testing and weekly therapies for several years. Gonna miss with new job.

Pradeep M.

They have a great phone and are very responsive. I have had other health plans and its cumbersome to contact or make any changes or get help. I would recommend MHN.