MAS Financial Services - Santa Ana, California

Destany T.

Smh I got a deferment once , which pushed my car note back only A MONTH! I was suppose to be done w this company in total next month , today I received a letter that I normally do letting me know of my payments .. my balance said 1236 which confused me if my carnote was only 404 for a 36 month layout , I spoke to someone by the name of Eddie whom let me know that I was correct it’s suppose to be done but interest fees blah blah , and something about me being a few days late on payment, regardless of if I was ever a couple of days late the payment has always been received . What I’m not understanding is how the late payments totaled to 1200 dollars or how my last payment has been pushed back , yes I got a deferment in Feb of 2022 which would have pushed my last payment to may 2025 instead of April !!! This whole company is a scam w the rude customer service all the way down to trying to scam money an let’s not start on the cars I’ve had my car now for 3 almost 4 years whole time while having it my car had the wrong sized battery ! So basically they fix the cars up to drive off an home after it’s solely up to you ! I don’t get the point of the mechanics if there going to send you off any ole way -10/10 but WHO IWILL RECOMMEND AMILLION TIMES IS THEIR EMPLOYEE JORGE ESPINOZA. He’s amazing let me say that first when I called this morning I was ready to raise absolute HELL because I just couldn’t understand how I owed so much money on my car and my last note is suppose to be next month he explained so many things to me that should have been sent and explained awhile ago leaving me with the choice of wanting to deal w mas or not , what iwill say is if he alone was the person I spoke to everytime I called I wouldn’t mind dealing w mas again .. NEVER GET RID OF HIM‼️he’s heaven sent specially calming this HOT HEAD completely down S/o to you JORGE

Donley W. (.

I will say that this company was able to help me when my credit wasn’t up to a number that would be good for a normal finance company with that said if you are not in need and absolutely have other options to buy a vehicle do not use this company they are The worst. They will screw you over and screw you out of money. I promise if you have other options take those avenues, but if you do not have other options, then I would suggest to use this company as the very last resort.

Daniel J.

Horrible customer service. I understand it's a loan company but jeez. If someone is late most likely than not they are having some sort of financial problem in this high inflation economy. There's no need to be rude and disrespectful when a customer is asking a question regarding payment.

Terry L.

I was reading some of the comments and the responses to the negative comments from other people. Somebody said it's a loan company. What do you expect. Just because it's a loan/financing company does not mean they get to talk to their client base any kind of way. The lack of professionalism should not be accepted under no circumstances. I spoke to somebody in their office and I had to remind them that they are not too far from me. I do know the address and watch how you address me, I am not your kid. I'm certainly not your friend. When I got them back on track they understood where I was coming from. Speaking out of character is unacceptable and you will not under no circumstances. Talk to me in an unprofessional way. That'll get you a whole bunch of explicites and I could care less what their actions is because my credit is good enough to take this loan elsewhere. I'm too close to the end now so I'm going to stay, but everything people are saying about them are true. The lack of professionalism is evident okay. Seems like they're hiring kids right off the streets with little to no experience in the world of financing. This is not what you get from major financial institutions. This is a two-bit McDonald's on the side of the road selling Happy meals for people who have less than great credit. That is still no reason to treat people unprofessionally!

jaime J.

They're a finance company, you get what you negotiate. Lot of one star reviews everyone Situation different.
People must understand that. They act no different than any credit card or company loan company. When you make late payments or when you making half payments, they all act the same. An you can't purchase used cars thinking they won't have problems. They're used and somebody Traded it in for a reason. remember this isn't a honest world but someone loaned you honest money An now you don't wanna pay because of what you chose to purchase with it.....😂😂😂this world of thinking

Faye M.

If you ask me, NO STARS FROM ME! I’ve been a client for 4 years and they hire these little kids that sound racial and unprofessional. To Jorge & Doris that have a bad mouth and no professional experience. Can’t wait til I finish these last payments. SAY NO TO MAS FINANCIAL THEY WILL MAKE YOU UPSET AND HAVE A BAD DAY!!!!! I highly suggest you speak to Rosarie, she is the only level headed and most respectful staff member there. Hats off to Rosarie!

Christopher C.

Had an issue with insurance, (ended up being my fault) I called and got Rafael Paniagua, he explained to me exactly what the issue was, told me what he needed from me and that I may send the necessary documents to him and get the ball rolling.....he did exactly that and my issues were resolved. Thanks Rafael!

Rafael gets 5 stars I put 4 just because I wish MAS had a better website or even an app.

Lucy B.

Very horrible customer service and they cheat people of there money If you have other options go with that Más financial is the worst