Mike Scott Agency LLC American Family Insurance - St. Louis, Missouri

Introduction

The Mike Scott Agency LLC, an American Family Insurance branch, is a distinguished insurance agency situated at 343 W Woodbine Ave, St. Louis, MO 63122, United States. This comprehensive insurance provider offers a wide range of services tailored to meet the unique needs of both individuals and businesses in the St. Louis metropolitan area. The agency is committed to building strong relationships with its clients, ensuring they receive personalized attention and the best coverage options.

Main Services

The Mike Scott Agency specializes in providing a diverse portfolio of insurance solutions. Their main services include:

• Personal Insurance: Auto, Home, Life, Motorcycle, and Renter's insurance policies. They offer customizable coverage to safeguard clients' assets and provide peace of mind.
• Business Insurance: They cater to various business types, offering tailored solutions to protect companies' investments and employees. This includes liability, property, and workers' compensation insurance.
• Commercial Insurance: For larger businesses and corporations, they provide comprehensive insurance solutions to cover liability, property, vehicle fleets, and more.
• Financial Services: The agency also offers financial planning services, including retirement planning, investment management, and college savings plans.

Location and Access

The agency is conveniently located in the Bevo Mill neighborhood, northwest of downtown St. Louis. It is easily accessible via major thoroughfares such as I-44, I-55, and I-70. Public transportation users can reach the agency via the #41 Hanley MetroBus route, with the nearest stop being less than a five-minute walk away.

Parking is available on-site, with dedicated spaces for customers. The agency also offers wheelchair-accessible parking and a wheelchair-accessible entrance, ensuring all clients can comfortably visit the office.

Featured Characteristics

Some unique features of the Mike Scott Agency include:

• Local Expertise: As a locally-owned and operated agency, they possess an intimate understanding of the St. Louis area's unique risks and needs.
• Personalized Service: The agency takes pride in building lasting relationships with clients, providing one-on-one consultations, and tailoring insurance solutions to meet individual needs.
• Expert Team: The Mike Scott Agency employs licensed insurance professionals who stay updated on the latest industry trends and regulations to provide informed guidance.
• 24/7 Claim Support: Through the American Family Insurance network, clients have access to 24/7 claim support, ensuring they receive prompt assistance in their time of need.

Practical Information

To get in touch with the Mike Scott Agency, clients can use the following contact details:

• Address: 343 W Woodbine Ave, St. Louis, MO 63122, United States
• Phone: 314-909-0883
• Website: amfam.com
• Office Hours: Monday - Friday, 8:30 AM - 5 PM (CST)

Positive Aspects from Reviews

The Mike Scott Agency has received 12 reviews on Google My Business, maintaining an average rating of 4.3/5. Analyzing these reviews, several positive aspects emerge:

• Excellent Customer Service: Many customers praise the agency's exceptional customer service, highlighting the friendly, knowledgeable, and professional staff.
• Personalized Attention: Several reviews mention the agency's ability to provide personalized insurance solutions, taking the time to understand clients' unique needs.
• Prompt and Efficient: Customers appreciate the agency's quick response times and efficient processing of claims and policy changes.
• Competitive Pricing: Some reviewers note that the Mike Scott Agency offers competitive pricing and helps clients save on their insurance premiums.

👍 Reviews of Mike Scott Agency LLC American Family Insurance

K R.

5/5

Mike Scott Agency is so great to work with for both personal and business insurance. Jeannine works with Mike and is alway available to answer my questions and get me my last minute, urgent requests for certificate of insurances. she makes it so easy for me. They are always happy to review my policies with me and make any needed changes. I would highly recommend.

Charlotte G.

1/5

Worst ever. I will return to this review and add details.

Unethical. Dishonest. And more.

But I would also recommend against American Family. If you actually expect your home to be properly insured and to be able to recover your losses after a catastrophe, you don't want American Family. They charge premiums on an inflated replacement value (example: I paid $50,000 for my house years ago; replacement value on my insurance used to be $260,000. They finally lowered it to $181,000). I recently had several basement floods, and they don't even want to pay $25,000, despite the fact that the flood is covered up to $181,000--except that they are running up expenses for certain local businesses; they hired a shady contractor to cleanup the first time, and they didn't even get close to doing it properly. Am Fam delayed, and now there is mold, which requires air testing and a special cleanup protocol. Meanwhile, I already had lung problems, and the mold is making my breathing worse, and they could not care less. They have been stalling every step of the way. They also don't want to replace my AC because it was old. Accused me of "trying to get a new AC out of them." The AC was working fine before (the floods and the shady contractors who did a lot of damage). They are acting like I am trying to get over on them by expecting them to replace the AC. Like 5 inches of water would not have impacted it? Then Mike Scott accused me of lying about the mold and dust. I SENT PHOTOS OF BLACK MOLD AND DRYWALL DUST. THICK DRYWALL DUST. They are lying about a lot of things. They don't even care how much evidence that there is that they are lying. Very scary.

It is late at night. I will edit this later. But it is all true. This and much, much more. Maybe they treat some people properly, but they have
been bad to the point of cruelty to me. Really, a lot of cruelty.

Douglas B.

5/5

I have always experienced a high degree of professionalism and responsiveness with this agency, ever since I made the switch several years ago. Plus, Mike and his team are very personable and friendly. I would highly recommend them.

Alicia M.

1/5

My family had used this group for almost a decade for insurance and we went to get a homeowners policy and were interrogated about our dog (who is a rescue mutt). We were continually pressed to name a breed and when we said terrier mix they said they don't insure vicious dogs. Get out of the dark ages Mike Scott- mutts are mutts. For the decades myself and my family have had renters or homeowners insurance policies through numerous other companies we have never once been questioned about a dog. Buyer beware- this company is ignorant and does not insure on normal terms.

Greg H.

5/5

The Mike Scott Agency has outstanding service and always considers what is best for my family. The provide a personal connection and truly care for the well being of our family.

Nicole F.

5/5

Melissa is always so helpful, answers all my emails and questions quickly!! Not only do I recommend American Family and Mike Scott, but I also recommend Melissa for any help needed!

David L.

5/5

Jeanne had ALWAYS been helpful, courteous, and takes a real interest in my needs. A wonderful lady!!!

Shannon S.

5/5

Wonderful insurance agency. A helpful person always answers the phone right away and takes care of any questions immediately.