Novato Insurance Agency: Allstate Insurance - Novato, California

stacy A.

Ashley from The Novato Allstate office made what was an extremely unpleasant situation pleasant! Our home and auto insurance had been canceled because of a previous bundle with Mercury insurance and she jumped right on it she handled everything from beginning to end. Even if the price had been a couple hundred dollars more she would have been totally worth it and I still would have gone with her. Thank you Ashley!

Robin O.

Novato AllState Insurance
Ashley Serrano and her team are amazing and when necessary will always go to bat for their clients interests. I feel very lucky to be one of their clients .
Robin Olive

Enzo P.

Ive been with Allstate and Novato for about 6 years now. I have 2 vehicles and it started out pretty good. They have always been respectful on the phone but recently getting in touch has been difficult. Also i just received a 30% premium hike overnight. Really really sad that they are ok with increases like that. Currently searching for new polices but was hoping this would be a life long partnership. I would recommend looking somewhere else as they dont seem to have our best interest in hand and providing a fair and reasonably priced service. They are only about trying to get the most money out of you and thats it.

Lila B.

This agency's responsiveness has been AWFUL. We have been insured through them for some time. Recently we made some changes in our policy that I needed to update a couple of months later. I have sent fifteen email requests and called about twenty times, and either they haven't responded or said they would respond and never did. They essentially refused to help me make a change on my policy. Also, when they updated our policy, they incorrectly updated our address and we were not receiving bills to the point I didn't know I was about to be sent to collections (I had no idea because 1- I had previously paid a lump sum, and 2- I received no bill, notice, or mail after receiving my insurance documents electronically). So yesterday, after calling once again, only to be told I would receive a call back that never happened, I called the insurance companies directly to cancel my policy held with this agency and go through insurance companies directly, avoiding seedy, unhelpful agents altogether. If you ever attempt to receive assistance from Paulina Toll at Sean Purcell's office, good luck. These are the least responsive "professionals" I have ever worked with in my entire life.

Kimberley N.

I love working with Ashley’s team. Every time that I have had a need to call them for assistance they come through. The team members are all fantastic. I have had two claims with Allstate and must say that both have been handled quickly and with a positive outcome. Thank you Ashley for having a great agency.

Nina R. H.

I've recently moved, been involved in an accident and I've had to change policies. During this transition. Richard has been my advocate and has gone above and beyond to accomodate me and to simplify the process. He made sure I had an effortless experience.

Danielle P.

Shoutout to Trista for her assistance with my auto policy! Easiest experience I've ever had, saved money in the process and her response time was within the hour. Truly appreciate an insurance agent/agency that values the customer service side of things.

Dick K.

Holly Cow, Richard Serrano took less than 3 seconds to return my call; was totally on top of my file; remembered who I am; understood and even anticipated my issues that needed to be resolved; and wrapped it all in a nice little blow.

Best Customer Service I've ever experienced. Nordstrom's Smordstroms.