Raeschelle Ortiz: Allstate Insurance - Green Valley, Arizona

JEFF Devlieger

Excellent agent. We have been very happy with her, the agency, staff and service year after year. They are always a pleasure to work with

You hope to never have a claim. But if you do have one. They take care of everything fast and complete.

We truly can say she's the best agent we've ever had. 5 stars

Lea Anspach

While I have not had any claims, I have found the employees of the agancy to be agreeable and ready to answer any questions in a timely and informed manner.

Jon W (& Fam)

My homeowners insurance company stopped doing business in the area and needed to find a new one. I called this office, and ended up bundling my home and auto with them. It was really painless and the rates aren't bad. Only issue was that it took a while for my prior insurance to get the cancellation letter, and my auto rates did jump up a bit from the initial quote, but that's insurance, right?

Christopher Fatze

Raeschelle and her office staff were very polite and professional. Answered all our questions and made transferring our auto and home owners policies from another state very easy.
Thanks for all you do!

Kevin Curry

Raeschelle doesn’t return emails when I reach out. They don’t answer the phone and don’t keep the promise in their voicemail to return your call within 4 business hours. EVERY SINGLE TIME I had a question or needed to make changes on my policy it took multiple attempts on my end just to get someone to call me back. Wasn’t always like this. Used to have phenomenal service from the agent/agency.

vjohns158

We have home and car insurance through Raeschelle’s agency. When we signed up, she asked us what we needed and did not try to oversell or upsell anything we didn’t need. Raeschelle was really thorough in explaining everything and answering all our questions as well as advising us of possible scenarios we didn’t think about. I’m confident we’ll be covered should anything happen. The other nice thing is that they reach out by phone before your policy renews just in case there’s anything you want to change or update. Top notch service!

Greg Lazuli

This Allstate agency in Arizona messed everything up with me. The only thing they were successful at was taking my money. They wrote my name wrong on my auto policy. They didn't notify my car loan company of the policy change which became an issue. When I gave them the agency name, they wrote the number down wrong and had to call me back. (Have you ever done this before?) They signed me up for drivewise which I didn't want, and I have a witness to testify for it. When I called them on 1.17.23 to cancel drivewise they said they did, but I asked for which account because they were being very vague and they said my partner's name! They were going to make changes to another persons account on an incorrect assumption. One person had the audacity to email me accusing me of not being professional. I think I will sue your agency for the many instances you failed to do your job correctly. You are all extremely incompetent and dangerous. Your business will end soon, because none of you care.

Tara Leingang

Raeschelle is fantastic! She and her team are always quick to respond and confirm all needs are met. They consistently offer better rates than competitors, even USAA.