Randy Jones & Associates Insurance Agency - Albertville, Alabama

Randy Jones & Associates Insurance Agency

Located at 8600 US-431 N, Albertville, AL 35950, United States, Randy Jones & Associates Insurance Agency is a reputable insurance agency that specializes in auto, home, life, and renter's insurance. They are dedicated to providing top-notch insurance solutions to their customers.

SPECIALTIES: Their specialties include auto insurance agency, home insurance agency, insurance agency, insurance company, life insurance agency, and renter's insurance agency.

ACCESSIBILITY: The agency also offers wheelchair-accessible entrance and parking, making it convenient for all customers to access their services.

Randy Jones & Associates Insurance Agency has earned a solid reputation in the insurance industry, with an impressive 4.9/5 average rating based on 93 reviews on Google My Business. Customers appreciate the knowledgeable and friendly staff, as well as the agency's commitment to promptly addressing their insurance needs.

REVIEW: Stephanie, a valued customer, shares her positive experience: 'The staff is very knowledgeable and always quick to take care of all my insurance needs Stephanie is very knowledgeable and friendly. Nice office and surroundings in a good area. Thank you.'

To learn more about Randy Jones & Associates Insurance Agency or to get a quote, visit their website at rjainsurance.com. You can also reach them by phone at 2568783271.

👍 Reviews of Randy Jones & Associates Insurance Agency

Tim P.

5/5

The staff is very knowledgable and always quick to take care of all my insurance needs!

James R.

5/5

Stephanie is very knowledgeable and friendly. Nice office and surroundings in a good area. Thank you.

Rachael G.

3/5

I’m not sure what has happened the past few months because when we started working with this agency 5 years ago, we were very satisfied and felt we were valued as customers. When our rates skyrocketed (regardless of clean MVR the past 10 years) our agent worked to find a different policy with a different underwriter and kept us around our same payment. We had always been pleased with the service until the last 2 times I have had to reach out. The first time, I had a difficult time reaching my agent because she was at another location and they sent me to her phone and I left a message and never got a call back and so I called again the next day and finally had to send an email. This last time, we recently traded one vehicle and I was needing to provide all the information to get the new vehicle on my policy. I called the office Friday at 3:45pm despite Google saying it was open, I got the “office is closed message”. No worries, I will call Monday. I called Monday morning and was sent to my agents voicemail and left a message with my need. 2 hours later, I sent an email (it seems to be easier for her to get to) and she replied “I will call you shortly, I’m in a meeting but your new truck is covered”. No problem. I replied thanking her and waited…. And waited…. By Wednesday, I hadn’t heard back. Maybe I misinterpreted “shortly” but the point of me calling Monday was not that I was worried it wasn’t covered, but I work in dekalb county and so in order to get my tag switched over (in Etowah) I have to go when my schedule allows and if I showed up at the DMV without a current insurance policy listing my truck, I will be sent away and have to come back. Now maybe I have been moved to another agent and didn’t know it but again, that should be communicated to me. Eventually, I went on my app and added my vehicle and prayed I did it correctly with the right coverages. I know we live in a technology age that allows us the ability to do that but I would think that customer service is what keeps brick and mortar places like this in business because what keeps everyone from just going online and picking their own policies? I don’t know the ins and outs which is why I have an agent. And I can appreciate that people get busy (I’m busy as well) so I feel like waiting 2 days was sufficient time to allow for more important things to be handled. If you can’t get to it, delegate it to someone else. There are so many options vs just not following through.

William B.

5/5

This whole team is amazing and very knowledgeable. I wish we could have all of our insurances here! Anytime we need COI, they are on it within minutes!

Laura L.

5/5

When our organization needed insurance help quickly, we called Randy Jones & Associates as well as several other insurance planning agencies. It was time consuming and tedious as it was a new business that needed a bit of extra thought when it came to what we needed. Randy Jones and Associates was quick to jump in, put the time in, and we have been customers for four years now. Ashlay always goes above and beyond, is patient with me in reminding me of all upcoming payments, renewals, and other obstacles that may arise. She always responds to my emails with questions within minutes when that is unheard of in this day and time. This company hit the lottery with Ashlay, and we will be continuing as grateful clients because of her.

Sam W.

5/5

Always professional, kind and goes over and above to ensure you are taken care of. I received an email reminder about my up coming premium. Thank goodness for this too, because I would have lapse otherwise. My mail hasn't been delivered on time in over two years. I truly appreciate everything this agency does.

Diane H.

5/5

I called because my insurance went up significantly and Michelle spent time explaining why and found a fantastic alternate. She knows the needs of remote condo owners and was able to provide all of the details I needed to make a decision on our first and only phone conversation. Efficient, friendly and thorough!

John D. K.

5/5

great people. great service. THEIR AGENT BROCK SHELTON IS THE BEST I EVER HAD. EASY TO TALK TO.