Reinas Insurance Agency Inc - Pasadena, California

Christian Barton

Title: Amazing Customer Service from Sam!

I recently had the pleasure of working with Sam to set up my Mercury Insurance, and I cannot say enough good things about the experience! From start to finish, Sam was incredibly professional, kind, and patient. He walked me through every step of the process, answered all my questions thoroughly, and made sure I understood my options without feeling rushed or overwhelmed.

Sam’s kindness and genuine willingness to help really stood out. It’s rare to find someone so dedicated to making sure their customers feel valued and cared for. He even followed up to ensure everything was set up correctly and that I was satisfied with my coverage.

If you’re looking for outstanding service, ask for Sam. His dedication to providing a seamless and pleasant experience is unmatched. Highly recommend!

Ariel Buchholz

Luis with Mercury Insurance Agency was amazing. He was very easy to work with. He helped me out tremendously he was able to get me many quotes and options for an auto insurance policy. I finally have affordable insurance coverage. Thank you Luis!

Katrina Fierro

Luis Serrano helped me through the entire process, he got me the best deal with many savings. He was friendly answering all my questions before selecting the best coverage. I would definitely recommend anyone looking for a smooth easy policy.. thanks again

William Weber

Luis was very helpful with making sure I got a policy today. I had difficulty with progressive for a month. Definitely recommend Reina’s insurance through Mercury.

Terry Luna

Insurance agent Luis was very professional and kind. He was able get me a great insurance rate for my car.

Gil Kulot

He is good and knowledgeable… he is informative like he quite literally understands what I have in mind for the deal… good job 👍

Ely Wahba

I went to get a professional insurance bond through Reina's insurance, and it had to be notarized. When I went to get it, the guy told me oh yeah it's notarized through them and I believed him then I drove all the way to Norwalk. They told me it's not even notarized. I went back to get it notarized. They notarized it, but not in the name of the attorney, in fact, so I drove to Norwalk again and I was told this is not the correct notary. I went back to. Reina's insurance and the notary didn't even want to be held accountable for it. She blamed it on the Norwalk records office. I told her just do the notary properly as she did and gave me back my refund. I finally got my license in Norwalk but these people at Reyna's insurance are highly unprofessional. took me 3 days to have these idiots do the job right

Heidi Vega

Luis was very helpful in getting a new policy with their office!