Road Runner Sports - Laguna Hills, California

Michael D.

Erik, the manager that was on duty was fantastic troubleshooting the issues I was having with my Brooks I purchase back in December. Brianna, who was assisting me really took her time answering all my questions. Fantastic team.

Cindy E.

Phillip our salesman was fantastic and so professional. I will be coming back very soon to buy another pair and will check to see when he works. The store was clean and had all the nice equipment to check your feet. It was a great experience.

Starr V.

LISTEN UP! Roadrunner is Your ULTIMATE Shoe Destination!
Forget aimlessly wandering shoe aisles! If you're in Laguna Hills, near the REI, your search for the perfect footwear ends at Roadrunner! This isn't just a store; it's a personalized shoe-finding haven thanks to their incredible team.
Seriously, the service here is on another level. Tony, Erick, and Brianna are absolute pros! Each one brought something unique to our experience. One meticulously measured our feet, ensuring a fit I didn't even know I needed. Another blew us away with their insightful recommendation based on a commuter analysis – they truly understood our needs! And the third made the checkout process a breeze with a friendly smile. This isn't just about buying shoes; it's about a team dedicated to getting it right for you.
The store itself? Impeccably clean and organized, making browsing a pleasure. And the shoes? Oh man, the comfort is unreal! My friend Pari and I both walked away with perfect pairs, all thanks to the expertise of the Roadrunner crew.
But wait, there's more! You absolutely need to ask about their membership program! The benefits are fantastic, offering even more value and reasons to keep coming back. Trust me, it's a no-brainer for anyone serious about their footwear.
Roadrunner in Laguna Hills isn't just a shoe store; it's a testament to exceptional customer service and a commitment to finding you the perfect fit. Skip the rest and experience the difference. Tony, Erick, Brianna, and the whole team have earned a customer for life! Go check them out – you won't regret it!

Trung D.

I had not been back to the shop in a couple of years and forgot how amazing of an experience it is at Road Runner. I have had some hip and knee issues while running lately. Andrea listened to my issues attentively and was very knowledgeable. She suggested new custom insoles, which I just tried on my trail runners and love! I will definitely not wait a couple of years before coming back here again!

Georgina G.

My husband and I have been goin to this store for a couple of years but we never had the great costumer service that we had on our last visit. Phillip is so patient and so knowledgeable, he made us feel welcome and comfortable.

To the current management, keep doing what you are doing, the store looks great and the team was very attentive. Thank you for caring about your costumers. We highly recommend this store.

sima M.

Huge fan of this store! Wonderful staff, great shoes and excellent customer service! Got our first marathon shoes from this place and 100% recommend them!

Amy G.

Stopped in here since I knew they carried my brand and figured I wouldn't have to wait for something to be shipped. They refused to let me try the item I asked for unless they did a fitting...😑. I have worn Brooks for years and know my size in that brand, just wanted to make sure the updated model still felt legit, same for my two grown kids, so we left, ordered 3 pairs online from Brooks and they lost our business (again). I was a member years ago so I do understand that their membership and fittings can benefit some people, however if you know what you want, refusing service to someone who just wants to buy something easy peasy seems like a bad business model.

John W.

A very nice, clean, professional store with excellent customer service. We were helped by “Jackson”, who was extremely nice and helpful. He guided us through the best shoes for us, and went though an whole analysis of our walking, generating a computer graphic of the foot angles and anatomy. Very cool.

We even had custom insoles made on site.

Overall a great experience!