Ron (AL) Davis - GEICO Insurance Agent - Mobile, Alabama

Manda McGuff

I've been with geico for 7/8 yrs never had any issues until now. I added my (*then )16 yr old (*licensed)daughter to my policy when I got her 1st car. Almost a year later I get text saying my bill (which was $360/mo for full coverage on my car and liability on my daughter and her car) saying that my bill was now $697. I was like ummm no that's not right I call and they say they just realized my daughter had a driver's license, and the extra $330 is for her. Ummm....huh? No...I added her as a licensed driver? They wouldn't justify me paying over $500/mo for my daughter or why I was never notified of this or anything. They weren't coming off that price. So I said ok fine I'll get her insured else where, give me a quote for the full coverage on my car Dee quoted me $180. I said great let me see what I can find for my daughter somewhere else that sounds good to me. I find a better deal for my daughter and when I call to remove her and take the $180 per mo on my car they couldn't find my quote. Removed my daughter and her car but my insurance payment went down by $30. It's more than what I was paying before I even added her to my policy. No one can give me a straight answer as to why I got quoted $180 and my bill is still higher than it should be without a young driver on my policy. A supervisor has refused to speak with me until April 22nd. Which I've been dealing w this for 2 weeks now. Which the 22nd is conveniently the last day I can drop anything before being charged.
Geico ain't saving you anything they are incompetent rude and unrealistic. Extremely bad business I'd give 0 stars if I could. 10/10 DO NOT RECOMMEND
Someone should take that lizard back to petsmart.

Daniela Tenorio

Excellent service provided by Mr. Ron. He was attentive, diligent and very kind. He explained all details about my policy and got us a great price. I highly recommend his office and team for all your insurance needs.

stephanie wilson

Awful!!!!! Customer service just terrible!!! I spoke with Christie on 3/18/22 when she called and we discussed a quote that my husband and my self were looking at online. I told her that I was just moving to my home and I would call her back. Well fast forward I called today and she was very standoffish and rude. She basically told me that she couldn’t talk to or honor quote because we spoke with someone online on 3/30/2022, which was not true. She nastily went on to tell me that something was mailed out to me on 3/30/2022 and couldn’t even verify the address. I said well I guess that’s okay and she hung up in my face. So I signed up for coverage online and had no problems. I’m so glad I’m not with that office and please think twice before you do. I’m glad I don’t have to deal with her and I will make sure I follow up with whoever the broker is.

UPDATE…..THE OWNER/AGENT DID REACH OUT TO ME AND EXPRESS HIS CONCERN AND WAS APOLOGETIC. IT DIDN’T CHANGE NECESSARILY HOW I FELT AND WAS TREATED. BE CAUTIOUS WITH WHO YOU DEAL WITH WHEN CALLING!

LaDerika Jackson

Dana the supervisor in customer service was extremely rude. She cut me off constantly even though I was asking a simple question. She was being smart and talking to me like I was stupid. I’ve been a 6 year Geico Customer and I’m seriously considering switching. Price increases and TERRIBLE customer service.

Keith Raley

They have always been great i run a carlott and i send all my business there and i handdle all my personal stuff there aswell thank yall......

MugenYomi

He was really helpful and patient with me. Called several times in a row, and when it proved to be something I couldn't take care of on my own, he took time out of his busy schedule to get me in, and took care of the registration issue. Called me later to confirm everything was handled.

Marie Hansen (Mrs. Hansen)

At first I was okay with the way Geico was. Maybe a little high, but I was okay with that.
However, today I get a text showing me my bill for the next 6 months and I noticed a 42.00 increase. We had no wrecks and no tickets for it to go up. So I call and ask why. The reply was that due to Covid raising the medical prices they had to raise our bill in case we get into an accident and they have to pay out medical. Now if I was getting full coverage I would be a little.less angry, but this is liability only for two cars. I am now almost at $300.00 because.a virus hit that I had no control over. No other car insurance is upping their prices for covid. Oh... also they said my area was more dangerous. I drive 2 miles one way and 2 back 7 days a week. If I drive more than 25 miles in a week I am pushing it. It is not worth it.

Valeria Brown

I had been with Geico Car insurance for 9 yrs.used it about five times lock my key in car change a flat ,no car wrecks. My car stop me had to get it tow Geico let me know you not getting a second tow until you get it fixed I had to paid out of pocket for second tow. I was paying 93.00 monthly I AM WITH STATE FARM SHOW AROUND .PAYING 31.00 LESS SAME COVER .HOPE THIS HELP SOMEONE.