Susan Dahl - State Farm Insurance Agent - West Richland, Washington

Josh S. (.

Susan and her team are amazing. We switched from USAA and found that Susan @StateFarm had better home and auto insurance options for us at a competitive cost. We also valued having a local point of contact for easy communication about our needs.

Tj J.

I recently had a disappointing experience with State that left me feeling more confused than when I started. When I reached out to inquire about my coverage details, I was met with a representative who expected me to know all the percentages and specifics of my policy. Instead of guiding me through the information, they seemed more interested in quizzing me on what I should already know.

To make matters worse, when I asked about my potential refund, the representative could not provide a clear answer. It felt like I was pulling teeth just to get basic information. The lack of support and clarity during such a crucial conversation is unacceptable.

If you're considering Statefarm, be prepared to navigate through a maze of percentages and jargon without much help. I left the conversation feeling frustrated and still uncertain about my coverage. I would not recommend this company based on my experience.

Robert K.

I recently had a break in of one of my work vans and equipment was stolen. Susan was the first one on the phone and helped get me to where i needed to be. She followed up through the process and was an overall easy experience. I have been taken care of and now can keep my business moving forward. Thank you.

Philip V. L.

From the moment I reached out, their staff was incredibly friendly and helpful. They took the time to understand my needs and worked diligently to find ways to lower my rates. I truly appreciated their personalized approach and commitment to customer satisfaction. It’s clear they prioritize their clients, making the process smooth and stress-free. I highly recommend Susan to anyone looking for reliable and supportive insurance coverage.

Mike N.

Jessica was very helpful. She made me feel very confident in our decision of moving to Richland. Very good rate she obtained for us on our apartment.

12th M.

I have never delt with a better insurance company. This team is absolutely top notch. I called them wanting to add a vehicle at 4:30pm. Jessica was very nice, patient and Stayed Late to finish adding my car which wasn't easy as this car is old and took several extra steps. Susan was also helping out. Heather is my agent who was off that day but I'm positive she would've done the same thing. She is always in contact with me! I value customer service. They are the definition of customer service. A special thank you to all of the ladies who make things easy for me.

Tyson M.

Susan Dahl and her Team are great. I highly recommend them for your insurance needs! Top notch service!!!

Laura B.

I love working with Susan Dahl. She comes to meetings prepared and offers lots of suggestions. Her office staff is nice and helps out when we have questions. I would recommend Susan to anyone and everyone.