The Baldwin Group - Tampa, Florida

Address: 4211 W Boy Scout Blvd Suite 800, Tampa, FL 33607.
Phone: 62790698.
Website: baldwin.com
Specialties: Insurance agency, Insurance broker.
Other points of interest: Online appointments, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Appointment required.
Opinions: This company has 42 reviews on Google My Business.
Average opinion: 4.4/5.

📌 Location of The Baldwin Group

☎️62790698

⏰ Open Hours of The Baldwin Group

Monday: 8:30 AM–5 PM
Tuesday: 8:30 AM–5 PM
Wednesday: 8:30 AM–5 PM
Thursday: 8:30 AM–5 PM
Friday: 8:30 AM–5 PM
Saturday: Closed
Sunday: Closed

The Baldwin Group is a well-known and respected insurance agency and broker, located at Address: 4211 W Boy Scout Blvd Suite 800, Tampa, FL 33607. They can be reached at Phone: 62790698. Their website, baldwin.com, provides valuable information about their services and offerings.

The Baldwin Group specializes in insurance agency and insurance broker services. They are known for their expertise and dedication to providing the best possible coverage for their clients. Whether you are looking for personal or business insurance, The Baldwin Group has the knowledge and experience to help you find the right policy.

One of the key features of The Baldwin Group is their commitment to accessibility. They offer online appointments, onsite services, and a wheelchair accessible entrance and parking lot. This makes it easy for anyone to visit their office and get the help they need. However, it is important to note that an appointment is required, so be sure to schedule one in advance.

The Baldwin Group has received excellent reviews from their clients, with 42 reviews on Google My Business and an average opinion of 4.4/5. This is a testament to their dedication to providing top-quality service and coverage.

👍 Reviews of The Baldwin Group

Will C

1/5

As BKS/Baldwin Group has grown immensely in the last few years, they have implemented significant changes that negatively affect their business customers. The worst of these changes is delegating the management of many business clients to third-party "partners" such as BenefitMall. Baldwin is presented as (and in the past operated as) a "premium" broker, but the third-party partners are disorganized and unprofessional. After years of excellent service from BKS/Baldwin, it has been nothing but failure from the new account managers. Our renewals were forgotten entirely by Baldwin. Fortunately we are proactive and reached out to them to ask why the renewal process had not begun. Despite this, the new contacts waited until the last moment forcing a rushed renewal where we did not have sufficient time to properly assess all options. After this, they failed to properly transition benefits coverage, causing an overlap and double-billing during one period and a delay of other benefits resulting in no coverage for employees during another. Late and disorganized, difficult to communicate with, billing that you need to triple check and correct, putting your employee's healthcare and wellbeing at risk... Baldwin has gone from a top-tier broker that I would have recommended to anyone to a bottom-rung firm that only makes running your business more difficult.

Phil Lollar

5/5

I have had a wonderful experience working with Kelly C. to get quotes for my homeowners, auto, umbrella, and flood insurance policies. Kelly not only provided the requested quotes, but she also spent an hour on the phone with me patiently answering all of my questions, discussing my existing coverages, and providing me with her genuine recommendations. I am truly grateful for Kelly's professionalism, courtesy, attention to detail, and appreciate feeling like I was the only person who mattered during our call. I recommend working with Kelly on your insurance needs without hesitation.

Catherine Rhodes

2/5

Initially started off with BKS because I worked for Smith and associates and a colleague of mine who was at Smith and associates also worked for BKS and she was very knowledgeable. Her customer service was off the charts and very well appointed. Unfortunately after a year she moved on to bigger and brighter platforms and no longer was with BKS. Here I am 3 years later my insurance is now being canceled for no reason whatsoever we did not have any claims in the last 3 years and we are being told that our insurance is going From approximately $3600 a year to over $14000 a year. I understand the insurance business and things are escalating. Unfortunately I have tried to contact BKS and their customer service for over the past 4 months trying to get numerous "from other insurance companies and they have never responded. We are coming down to the fine line of our homeowners insurance expiring the end of April 2023. How convenient that they are now contacting me again I have already secured with another insurance agency who has decided to work with me at a moment's notice unlike BKS. I am also a real estate agent and a broker who used to refer all of my clients to BKS and I will no longer be doing this too bad for them.

Jana Boehmer

5/5

My husband and I recently consolidated our multiple insurance policies from various companies all to BKS. We worked directly with Jennifer Fell Berry who made the transition stress free and seamless. I cannot say enough great things about Jennifer. She is extremely customer oriented a true insurance expert.

Margaret Russell

5/5

BKS handles all of the insurance for my growing real estate business and the complicated issues that arise with workers' compensation. The prompt, professional, insurance, business, and HR advice is 100 percent on point every time. Even though my account is minor one for BKS, which services so many individuals and businesses throughout Florida and beyond, I am treated like a best friend or family member. On every call and in every email, the customer service is consistently above expectations. BKS gives me the confidence that all the bases are covered, year in and year out. Love this company.

D Gwen

1/5

It looks the BKS Tampa office is losing its credibility among clients. I'm one of the them. I'm not sure how the BKS works, but there are several agents are in a team, each randomly trying to service clients but the downside of it is that sometimes each agent is telling a different story, makes me confused.

Luis Portillo

5/5

Let me start off by saying that I am not a fan of purchasing insurance much less shopping for it. BKS has made me a believer that private risk advisors can actually be very engaged, helpful and supportive in finding the right programs for you. Michelle Couture has been our advisor and has not only been very insightful but also extremely responsive to all our needs. The Portillo Family could not be happier with Michelle overseeing our personal insurance program. She is a true asset to BKS and we look forward to our continued relationship with her and BKS.

Sarah Hatfield

5/5

At BKS our broker has saved us time and money, whether we have needed some help with a claim or shopping for the best insurance plans for our employees. The professionalism and eagerness to help with any situation is like no other. They are like insurance Sherpas that help us navigate the complex hills and trails of the American health care system. BKS always works with several carriers to get The Lewis Bear Company the best fit possible.