The Old Union Hotel - Binghamton, New York

Ivy P.

I will never return to this place again! This is my second visit here, although the very first visit was very pleasant, enough so that I returned a second time. But after yesterday's experience I will never return again, I have never been treated so poorly as a paying guest. All of this relies on the service I received which was very very poor. For starters our waitress took our orders and never returned to the table until it was time for us to pay & leave, Not once did she offer us water or come back to see if we were OK. Actually there were other waitresses that I was able to snag and help us at times, I even had to walk up to the bar to help myself twice.
I was one of the very first few customers that started on the back porch and outside patio so initially there wasn't that many customers to be ignored so badly. I actually watched her for a while and I watched her go back-and-forth to customers waiting on them but yet never did she come over to us to see if we needed anything, not once!!!!
The waitress seemed to have had an attitude with us from the start. I ordered the 15 wings & wanted to try three different sauces, I was abruptly told I cannot have three different sauces with the one order, I had to order three different separate orders and pay more money to do so. (as per owner) so I just ordered naked wings and asked for the three sauces on the side as a dipping sauce. (Highway robbery) Not even Hooters of Buffalo wild wings charges you like that!
I ordered a blueberry lemonade margarita drink by the time it got to me and I took a sip it was watered down, I waited for probably about 10 minutes for the waitress to come back to me so I can tell her But she never returned, so I had to go to her but when I brought this to the waitress attention, the first thing she asked with such disdain was, "how" as if I was lying!
I take the drink to the bar myself to tell the bartender & she did offer to add some more syrup to the drink but while I waited for her to tend to another guest I took a straw and stirred the beverage by then it tasted a bit better but still you can taste the water, from the melted ice I reckon. Which leads me to believe the drink sat on the bar for a little bit before it was brought to me.
Although the wings were fried to perfection they are seasonless, They're just plain old sauced wings. I'm not gonna lie the food there is pretty OK. It's just the nasty ugly service that I received that has caused me never to return again and I work in a pretty large hospital and will spread the word about the hospitality I received or in my case, did not receive.
I'm really hoping we were not judged by the color of our skin as to why we were ignored and treated so poorly by the one waitress, everyone else around us seemed very upbeat spirited and friendly.
(I ordered the prime rib sandwich with onion peppers and au jus sauce which came with french fries & 15 wings. My friend ordered five wings and a pizza with steak and some other stuff on it. We both had a cocktail each and I a Heineken beer while I waited for her to arrive. So we spent about $100. I was prepared to leave a very handsome tip in cash, but being the service was so poor I did not want to leave a tip but my friend insisted we leave one, so I left only $5 and I left that in hopes that was given to the bus boy because the waitress didn't deserve one red cent, she did not earn it! I work in the medical field and I cannot imagine treating a patient who is a paying customer so poorly!
Also the takeout containers are so bad that my friend's food fell right out of it onto the ground in the parking lot, what a waste of money for her because she had quite a bit of leftovers in it. If you're using their paper containers for takeout, I advise you to ask for two to double it up.
Sadly won't be returning.

Jim P.

Great chicken wings with national award winning sauces. The staff are super friendly and they have a great selection of drinks.

Kim M.

We showed up as a party of 10 after graduation a little later in the evening, they were busy, but they quickly made a place for us to sit and were incredibly accommodating. Our server was attentive and friendly, even though she was training a new server (who was also great!). We ordered apps and entrees, as well as drinks. You would think that in a group like that with all the different orders something would be not as good, but The Old Union knocked it out of the park! (My burger was the BEST!) This place is a gem, don’t hesitate. Every one of us left incredibly satisfied, and it was an opportunity to extend some great family memories post graduation! Thank you, The Old Union staff!
P.S. Great live music, too, and not too loud at all in the dining area!

Tim H.

Warm and inviting atmosphere with a “where-everybody-knows-your-name” kind of vibe. Plenty of choices—highly recommend the wings, by the way. Moderate prices and friendly service.

jennasea

love the monday night wing deal!! i’ve been here many times throughout my 4 years at BU, and they never disappoint! well actually the grilled shrimp tacos weren’t very good… but wings are 10/10

Brett C.

Bought mild wings from there two weeks ago and received what I ordered. Went back to ight for the same thing spend almost 50 dollars on 30 wings which I should have checked before walking out the door. Get home and they are drenched in ranch sauce, according to the man I spoke with on the phone. Sorry but range has nothing to do with mild wings thanks for robbing me of 50 bucks.

Holly W.

This place was recommended to me while traveling in the area. All around a 4 star experience. We got right in as a party of 3 thankfully because it looked busy from the outside.

Initially our server was attentive but it soon faded, it wasn’t busy at all. It took a lot of time to get the check.

The burger we ordered was really dry and the bun was cold. The taste of it was ok, not the best I’ve ever had like some of the reviews say. The shrimp tacos were- very unappealing and nothing to write home about. The wings were excellent though, that is what is getting most of these 4 stars.

max R.

Laid back atmosphere, fast & friendly service👌! The Wings here are delicious!!! One of the best places for wings and I mean that with everything! 🙌 They are large, crispy (even with sauce) and juicy! A must try if your in the area! My girlfriend ordered the philly cheese steak which was also delicious! Wasn't a big fan of the Union house sauce which is a personal preference since I just wanted to try it out and see but the Carolina Gold was amazing! I'll have to come back and try all the other amazing flavors....❤️ 5/5 ⭐⭐⭐⭐⭐

Jim P.

Great chicken wings with national award winning sauces. The staff are super friendly and they have a great selection of drinks.

Kim M.

We showed up as a party of 10 after graduation a little later in the evening, they were busy, but they quickly made a place for us to sit and were incredibly accommodating. Our server was attentive and friendly, even though she was training a new server (who was also great!). We ordered apps and entrees, as well as drinks. You would think that in a group like that with all the different orders something would be not as good, but The Old Union knocked it out of the park! (My burger was the BEST!) This place is a gem, don’t hesitate. Every one of us left incredibly satisfied, and it was an opportunity to extend some great family memories post graduation! Thank you, The Old Union staff!
P.S. Great live music, too, and not too loud at all in the dining area!

jennasea

love the monday night wing deal!! i’ve been here many times throughout my 4 years at BU, and they never disappoint! well actually the grilled shrimp tacos weren’t very good… but wings are 10/10

Sam H.

Ate there on Thursday with friend ate the fried pierogies and chicken rice bowl. the pierogies were good and sauce was good but need to order more sauce to dip into, they were good but nothing to write home about, I like the flavor of the sauce of the chicken rice bowl ( nice teriyaki flavor kick in it but maybe for 13.00 add an egg or something to elevate the profile of the dish over all pleased with the meal I had ( I’ve ordered the wings before than they are BOMB)

Tim H.

Warm and inviting atmosphere with a “where-everybody-knows-your-name” kind of vibe. Plenty of choices—highly recommend the wings, by the way. Moderate prices and friendly service.