Thomas Watch Repair - Pleasanton, California

Thomas Watch Repair: A Premier Watch Service Provider

For discerning watch enthusiasts and those seeking reliable timepiece maintenance, Thomas Watch Repair stands as a trusted local expert. Located in Pleasanton, California, the business offers a comprehensive suite of watch repair services, catering to a wide range of brands and complications. Their commitment to quality and customer satisfaction has garnered a consistently high level of positive feedback, reflected in their impressive 4.9-star average rating on Google My Business, based on 93 reviews.

Location and Accessibility

Thomas Watch Repair operates from a convenient address at 4615 First St #120, Pleasanton, CA 94566. The establishment prioritizes accessibility for all clients, offering both a wheelchair-accessible entrance and an on-site parking facility. This ensures a seamless and comfortable experience for individuals with mobility concerns or those who prefer to drive.

Services Offered

The core of Thomas Watch Repair’s business revolves around expert watch repair. They specialize in a broad spectrum of services, including:

• Watch Servicing and Cleaning: Regular maintenance is crucial for preserving the longevity and accuracy of a timepiece. Thomas Watch Repair performs thorough servicing, cleaning, and lubrication to ensure optimal performance.
• Band and Strap Replacement: A new band can dramatically transform the look and feel of a watch. They offer a selection of high-quality bands and straps to suit individual preferences.
• Crystal Replacement: Damaged or scratched crystals can detract from a watch’s appearance. Thomas Watch Repair provides professional crystal replacement services.
• Movement Repair and Overhaul: For more complex issues, they specialize in diagnosing and repairing watch movements, including overhauls to restore them to their original condition.
• Sizing and Adjustment: Ensuring a comfortable fit is paramount. They offer precise sizing and adjustment services for bracelets and straps. Notably, they have implemented a unique “honor system” where clients can return for resizing without additional charges, demonstrating their dedication to customer satisfaction.

Customer Feedback and Reputation

The overwhelmingly positive reviews on Google My Business paint a clear picture of Thomas Watch Repair’s commitment to quality service. Customers consistently praise the business for its dependability, friendly service, and local expertise. Many highlight the welcoming atmosphere and the owner’s personal attention. One client, in particular, expressed their delight at finally finding a reliable watch expert, stating, ‘I’ve finally found my watch guy’ This sentiment reflects the genuine connection and trust that Thomas Watch Repair aims to build with its clientele.

Contact and Website Information

Clients can easily reach Thomas Watch Repair via telephone at 9258720108. For more detailed information about their services, pricing, and workshop hours, visitors can explore their website at thomaswatchrepair.com. The website provides valuable insights into the services offered and showcases examples of their work.

Additional Amenities

Beyond accessibility features, Thomas Watch Repair prioritizes a positive customer experience. The wheelchair-accessible car park further underscores their commitment to inclusivity. Their dedication to providing a hassle-free and convenient service undoubtedly contributes to their strong reputation within the Pleasanton community and beyond. The establishment’s focus on personalized attention and straightforward practices fosters a sense of trust and confidence among its customers, solidifying its position as a premier choice for all watch repair needs.

👍 Reviews of Thomas Watch Repair

Renee M.

5/5

If you've been looking for a local watch repair, the search stops here! Thomas is wonderful. He recently sized my mom's gift watch and offered "an honor system" where she can bring it back and re-size if needed: "just tell me I sized it for her and I will re-size it for no additional cost". He is dependable, is there when his hours say he will be there and offers an incredibly warm welcome. Quality service, dependably, friendly and local. Wow - Thank you Thomas! I've finally found my watch guy!

Brad C.

5/5

I popped into Thomas Watch Repair thinking my Seiko watch was broken, meaning the stop watch was "not working properly". I was asking for assistance and possibly repair of the watch. I love this watch but don't wear it often. Thomas explained, very politely, that my watch was fine but I misunderstood how to use it correctly. He then explained the operational details to me in detail and sent me on my way, no charge. I am just overwhelmed by his honesty and professionalism. This level of customer support is virtually unheard of in this day and age. So, I highly recommend if you need and service or repairs to your watch please support this small local business. No, i don't work there, I am not family related, and no I am not being paid for this review. I'm just telling you the truth !

Suhaas S.

5/5

This place truly deserves a six star rating! He was incredibly helpful, especially when I had many questions about my watch. He took the time to explain everything patiently and fixed it for me, ensuring it was in perfect working order before I left. To top it off, they refused any payment for the service! It was a small but incredibly kind gesture. They even allowed me to bring my scooter inside while they worked on my watch. If you need your watch repaired, this is definitely the best place to go!

Steve C.

5/5

Thomas is wonderful! He has serviced my omega sea master for the last six years. Both changing batteries and helping me change bands, adding links and subtracting links. He’s a good man with a great business I drive all the way from San Ramon just to see him.

J M.

5/5

Wonderful place to get my watch repaired. Best customer service ever! A large array of watches. Go just to see what’s available! Close parking too!

Len Y.

5/5

Not only is Thomas an expert in watch repair, but he is also honest. He explained what is needed and my options. He installed my antique watch glass cover, removed the dead battery-- for free. He was highly recommended by a reputable jewelry store in castro valley.

シTacticalMecha

5/5

Excellent and quick service. Very friendly as well. I will continue to come back for all of my future watch repairs! Highly recommend

Ana B.

5/5

I had a great experience! I went in for a battery change, and it was super quick. The staff was really friendly, and I’ll definitely be coming back!