Westmoreland County Social Services - Montross, Virginia

Introduction to Westmoreland County Social Services

Westmoreland County Social Services is a vital community resource dedicated to providing comprehensive social services to individuals and families within Westmoreland County, Virginia. The organization operates with a commitment to promoting self-sufficiency and well-being, offering a range of programs designed to address various needs, from financial assistance and housing support to family services and assistance for vulnerable populations. Located at Address: 18849 Kings Hwy, Montross, VA 22520, United States, Westmoreland County Social Services strives to be a supportive and accessible point of contact for those seeking help within the county.

Location and Contact Information

The primary location for Westmoreland County Social Services is situated at 18849 Kings Hwy, Montross, VA 22520. Individuals seeking assistance can readily contact the office via telephone at Phone: 8044939305. Furthermore, prospective clients and those requiring information can access the organization's official website at Website: westmoreland-county.org. This website provides valuable details about available programs, eligibility requirements, and application procedures.

Specialties and Services Offered

Westmoreland County Social Services specializes in a diverse array of social services, catering to a broad spectrum of needs within the community. Key areas of focus include:

• Financial Assistance Programs: These programs provide support for individuals and families facing financial hardship, including temporary cash assistance and rental assistance.
• Family Services: The department offers programs designed to strengthen families, such as parenting classes, family counseling, and support for child welfare cases.
• Housing Assistance: Support is available for those struggling with housing insecurity, including assistance with finding affordable housing options and navigating the process of securing stable housing.
• Food Assistance: Programs are in place to assist individuals and families with access to nutritious food, such as SNAP (Supplemental Nutrition Assistance Program) assistance and food bank referrals.
• Disability Services: The department assists individuals with disabilities in accessing resources and support to improve their quality of life.
• Child Support Services: Assistance is provided in establishing and enforcing child support orders, ensuring the financial well-being of children.

Accessibility and User Experience

Westmoreland County Social Services is committed to ensuring accessibility for all individuals seeking assistance. The facility at 18849 Kings Hwy is equipped with a wheelchair-accessible car park and wheelchair-accessible entrance, reflecting the organization’s dedication to inclusivity. Google My Business reviews indicate that users generally have a positive experience, with an average rating of 3.2/5. This suggests an area for potential improvement regarding responsiveness and communication, though many users highlight the helpfulness and kindness of the staff. The reported interactions frequently emphasize the staff’s willingness to answer questions thoroughly, regardless of how seemingly simple they may be. As one review suggests, individuals often appreciate the compassionate and supportive nature of the caseworkers, who strive to provide personalized attention and guidance throughout the application process.

Notable Observations & Feedback

Feedback from individuals who have utilized Westmoreland County Social Services consistently points to the dedication and empathy of the staff. Several reviews express gratitude for the proactive communication and consistent support provided by caseworkers, particularly Brandy, who is frequently mentioned for her attentiveness and willingness to keep clients informed about the status of their cases. The organization’s emphasis on building relationships and fostering trust appears to be a key factor in the positive experiences reported by many users. The Average opinion: 3.2/5 suggests that while there may be room for improvement in some areas, the core services and the dedication of the staff are highly valued by the community. The emphasis on being readily available and patient with inquiries demonstrates a genuine commitment to assisting those in need.

The organization’s structure and the responsiveness of its staff contribute to a sense of security and hope for those seeking assistance. The detailed information available on the website, combined with the accessible location and welcoming atmosphere, makes Westmoreland County Social Services a valuable resource for the residents of Westmoreland County. The focus on individualized support and proactive communication underscores their commitment to empowering individuals and families to overcome challenges and achieve self-sufficiency.

👍 Reviews of Westmoreland County Social Services

Jessica B.

5/5

I went in there needing assistance. They were all so nice and helpful. They answered all of my questions- no matter how silly. Brandy is wonderful! She has kept contact with me and is sure to let me know what is going on with our application/case. It was such a pleasant experience knowing that even when you are down and needing help there is a group of people who want to help.

Simone J.

1/5

They never answer the phone!!! 🙁 I reported a situation to CPS, they don’t want proof, they just walk around picking their noses and if nothing stands out to them then case closed. Meanwhile my son is forced to go back to a crack house. I need help!!! No one seems to know what the hell to do.

Brandon

2/5

I've tried to report changes. And my worker, last name Dillon will not call me back. I've left message after message. I find this unprofessional.

Dillon

1/5

Very unethical people wdss. Child abduction. False claims, hide behind no proof needed on any claims made.

monquie B.

5/5

It wasok

Allie

1/5

Always a hassle when dealing with them

Kathy M.

5/5

Quick service

John M.

5/5

Very helpful