Williams Insurance Agency - Marlborough, Massachusetts

M L.

Lucy is extremely rude and impatient. Difficult to work with.
p.s. My first negative feedback on Google review in 10+ years.

Response following owner's response:
The complain is not about providing information. It's about Lucy's
poor customer service skills. She had zero explanation and kept demanding for information or she said she would not serve me. She even escalated it by accusing me not being honest. All these destructive conversation happened in 2 mins frame.
I talked to several insurance agents afterwards. Everyone was professional and friendly. There're so many good ones out there.
Like I said, this was my first negative Google review. It should have said enough to other customers. Good luck to you if Lucy is your agent.

Matthew B.

I've worked with Lucy and Antonia recently on requoting our car insurance. They quickly and efficiently found us a significantly lower quote and managed us through the process. They were always friendly, clear and supportive. We've been with them through several car and home purchases and life changes as well and they are always super helpful. Couldn't be more pleased with their service.

Lisa S.

We have been with Williams Insurance Agency for many years. Lucy is outstanding with response times and with resolving any issues or questions we have. We recently had a vehicle get totaled and Lucy walked us through every step and provided us with all and any information we needed to file the claim. I highly recommend Williams Insurance Agency to anyone looking for an agent!

mark M.

Been getting my insurance here for almost 30 years now and wouldn't even consider going anywhere else. It's always a pleasure to work and have a laugh with lucy. It's refreshing to work with someone who's real and not full of bull. Anyone saying she is rude is probably soft and can't take a joke, lay off the soy people.

Richard C.

I have been dealing with Lucy for years. She is always polite and consistently saving me money every year. Your agency should be proud to have such a knowledgeable employee on board. I recently moved out of the area but mainly stayed because of Lucy. Thank you for great service and looking out for myself and my families best interest.

Samuel S.

Lucy is the BEST agent ever. Straight forward, doesn't try to sell you on things you don't need, and is always there to answer questions.

luv S.

I found Lucy to be knowledgeable, more than efficient and thorough, She was especially adept at handling a somewhat complicated registration issue I had. Can't say enough good about her and the agency.

Nancy B.

I have been a customer for years. It is so nice to have someone as helpful as Lucy pick up the phone when I call. She is the best!